Associate Manager, Professional Services Operations
- Supporting to action on processes and tools to drive meaningful results in improving customer implementation volume, positive customer outcomes and growth, at scale
- Build meaningful relationships with leaders in the Professional Services (Accounting, Phones and Data) organizations and become a highly trusted advisor
- Advise on KPI benchmarks and develop the most optimal cadence to internally monitor and review with Professional Services leadership to provide meaningful insights into financial, operational, and team performances
- Act as a trusted advisor to leaders
- Produce, maintain, and enforce SLAs between various teams, driving process alignment across cross-functional teams performance, ensuring optimal system performance and data integrity
- Continual optimization and automation of reporting and processes to improve implementation volume, cycle times, customer satisfaction and product utilization while reducing escalations.
- Develop and implement Salesforce and Tableau reporting infrastructure to help support the business in maximizing productivity, implementations and successful customer outcomes.
- Monitor dashboards daily and communicate actionable insights to guide short- and long-term execution of targeted goals
Job Requirements:
- BA/BS in Business Administration, Engineering Science, or related field, required, MBA preferred
- 4+ years of relevant experience, required
- Business operations experience in SaaS, required
- Strong understanding of operational SaaS KPIs and other Key Metrics
- Strong analytical skills, Salesforce.com and Tableau experience, required
- Excellent critical thinking skills; ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
- Ability to influence without authority
- Clear communicator with excellent written, verbal, and listening skills
- Strong leadership and interpersonal skills with an ability to drive cross-functional teams
- Strong project management skills focused on driving change in a complex environment
- Comfort with, and ability to operate at an aggressive, accelerated, iterative pace in a dynamic environment
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About ServiceTitan
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.
Perks & Benefits
1. Work/Life Balance: flexible work schedule, flexible PTO
2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend
Equal Opportunity Employer
ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.
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Life at ServiceTitan
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