Associate Application Administrator at ServiceTitan
Ready to be a Titan?
ServiceTitan is seeking an exceptional Associate Application Administrator to join one of the fastest growing tech startups in Southern California, backed by the best VC firms in the SaaS space. It is a highly visible support-oriented role, working in a growing team.
As an Associate Application Administrator, you will support all business applications and provide tier-1 support to end users. You will be responsible for working with senior application administrators to support user management, usage statistics and coordinate with procurement team for software renewals. This position works cross functionally across multiple business groups, IT, security, and product management team.
Our ideal candidate will be an energetic, customer-focused, clear communicator who has deep experience in supporting multiple business applications.
What You'll Do:
Develop and maintain system documentation related to designated application(s)
Assist with managing and tracking software/application usage, new user onboarding, upcoming renewals and work with procurement team for evaluation of new software and renewals
Support employee/contractor on-boarding and termination requests in working with HR/ Workday and IT team.
Provide first-level contact and assist users in provisioning different applications and resolving issues with Google Workspace applications (Gmail, Google Drive, google calendar etc.)
Maintain and support Jira Service desk queue and triage issues in working with system administrator and other application support teams
Vendor/application team coordination: You’ll be responsible for responding to issues with vendors on application support, following through resolutions and managing escalations with internal users.
What You'll Bring:
Minimum 2-3 years performing application administration, meeting SLAs, and supporting users in day to day general user access issues, provisioning and termination requests
A passion for problem solving and working cross-functionally
Expert level experience with Google Workspace administration (i.e. Google Mail, Google Drive, Google Calendar, etc), Office 365 ,OKTA and Slack is a must.
Experience or Knowledge of setup of Google OAuth/OKTA with other applications and similar identity management(SSO) platform
Must be motivated, independent and self-sufficient; able to receive an assigned task and see it through to completion with minimal supervision
Ability to quickly analyze situations, correlate ideas, and make decisions on issues and resolutions
Strong presentation, communication and facilitation skills
Experience in supporting enterprise applications and tools such as below but not limited to: OKTA, GSuite, Office 365, Asana, Slack, Quip, Zoom, Atlassian suite (Jira, Confluence), Zapier, Adobe, Aha, Bonusly, Salesforce connected app management etc.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.