Agent Success Partner
Founded in 2016, Better is a digital-first homeownership company whose services included mortgage, real estate, title, and homeowners insurance. We leverage creative technology and innovation to make the homebuying journey more approachable and understandable. Here are some interesting facts to help you get to know Better:
- From its founding in 2016 through 2020, Better funded $30.9B in home loans and provided over $7B in cumulative coverage through Better Cover and Better Settlement Services, the insurance divisions of Better
- Ranked #1 on LinkedIn’s Top Startups List for 2020 and 2021
- Ranked #2 on Fortune's Best Companies for Millenials 2021
- Fortune Best Workplaces for Women 2021
- People Magazine Companies that Care 2021
- Inc Magazine's Best Workplaces 2021
- Top Women Originators 2021
- Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
- Better has raised over $400M in equity capital since inception
Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do. We are committed to fostering diversity, multiculturalism, and inclusion. We encourage individual potential rather than years of experience. We see the value in each person’s perspective, and recognize their talents, regardless of what the market says. We believe it’s important to nurture a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.
Better is a family of companies. Better Mortgage Corporation provides home loans; Better Real Estate, LLC provides real estate services; Better Cover, LLC provides homeowners insurance policies; and Better Settlement Services provides title insurance services.
As an Agent Success Partner you will act as the single point of contact between Real Estate Agents and Better Mortgage. You will be tasked with answering Agents inquiries, directing phone calls, building rapport and educating the Agent on the Better product and process. As part of this team you will fully immerse yourself in the overall Agent Experience.
You Will
- Be primary owner and hold accountability for the Agent experience during and after the purchase transaction for our In House Better Agents
- Build the home buying experience by offering and educating the Agent on our products and services such as BSS and Cover
- Build relationships and help develop the Better brand with the Agent community through internal communications and weekly meetings
- Work with Better purchase teams to ensure a seamless purchase journey for all of our customers, Borrower and Agent
You Have
- 2+ years of experience in customer service
- 1+ year in the mortgage industry (real estate experience is preferred but not required)
- Confidence and aptitude with speaking to Real Estate Agents as our customers
- Ability to work cross functionally with sales, ops, BRE and PDE teams to create open communication so that you can provide exceptional experiences for the Agents
- Gain mastery knowledge of the mortgage operations/processes throughout a transaction's entire lifecycle from Preapproval letter to post-closings
- Ability to answer tough questions and convert negative sentiment with thoughtful responses and messaging
- A passion for providing an outstanding customer experience and pursuing strong relationships within the Realtor community
- Proactive, problem-solving attitude and strong work ethic: you succeed no matter what and never let the ball drop
- Fantastic interpersonal and communication skills, both verbal and written
Responsibilities will include:
- Being the main point of contact for your agents to ensure client’s progress through loan process runs smoothly
- Getting on the phones with Listing Agents to speak to client’s application and be their single point of contact
- Working cross functional with our sales, operations, BRE, BSS teams to provide an exceptional customer experience
- Nurturing and cultivating relationships with the Agents to provide an exceptional customer experience
- Assisting in Agent pipeline management, which includes but is not limited to bumping client follow ups, managing agent requests, updating team on client’s milestones throughout the transaction
- Partnering with agent teams to overcome issues along the way to provide the best customer experience possible, which in turn will help grow our brand
- Understanding state mortgage nuances for your assigned states. EX Charlotte,NC requires closing to be with an attorney
- This role is designated as ‘Remote Mode,’ and employees are not expected to report into a Better office at any time. Proof of COVID-19 vaccination is not required unless fully remote employees attend an onsite, in-person meeting, office event, or otherwise interface with Better employees and/or customers in person.
Job Req ID: 970
Better is requiring all US employees to be fully vaccinated in order to go into the office. Our priority is first and foremost the safety of our employees and we require COVID-19 vaccination to help ensure their safety in the workplace. Please note that Better will offer a reasonable accommodation process for employees who are not vaccinated for medical or religious reasons.
The Better mission is rooted in values that drive us.
- We do what’s in the best interest of the consumer, not ourselves
- We have growth mindsets, not fixed ones
- We believe that success lies in execution, not credentials
- We act like owners, not just employees
- We work to find answers on our own, not wait for them to be given to us
- We optimize for mission, not ego
Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.
Better Benefits & Compensation
Our total rewards package consists of base salary, equity, benefits, and opportunity for yearly cash bonus. Some of our benefits include:
- Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, savings accounts, 401k, and more.
- Personalized care and tools for realizing your mental health and wellness goals
- Robust wellbeing offerings that allow you unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more.
- Unlimited time off (with manager approval)
- 12 weeks of paid parental leave after 90 days of employment, and 20 weeks after 24 months of service.
- Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan.
Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to [email protected]. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.
California Consumer Privacy Rights Notice for Job Applicants
Under the California Consumer Privacy Act (CCPA), Better is required to inform California residents who are our job applicants or prospective talent (together "job applicants") about the categories of personal information we collect about you and the purposes for which we will use this information. The notice contains disclosures required by the CCPA and applies only to personal information that is subject to the CCPA.