Account Manager

| Santa Monica
Submit your resume and cover letter to [email protected]
Apply now

As an Account Manager, you will be the liaison between our clients and the internal 12Twenty team. You will manage and oversee all aspects of your accounts, while keeping a constant flow of communication between the clients and the team. 

Our ideal candidate must be comfortable with (and excited about) working in a close-knit startup environment. You must understand the importance of building and cultivating client relationships. You should be detail oriented, analytical and proactive, so that you quickly understand what clients are looking for and how best to meet their needs. You must possess a keen understanding on how to think on your feet in fast paced situations, and have flexibility in creating and altering strategy in the ever-changing world of startups. You will be working for a fast-growing, fast-moving company, and we will expect you to keep up. If you are talented and driven, we want to talk to you.

 

Qualifications:

  • Bachelor’s degree

  • 2-3 years in account management, and/or customer care preferred. (Preferably in B2B SaaS)

  • Exceptional writing and communication skills, problem-solving abilities, along with impeccable organizational and time-management skills

  • Passionate about ensuring our clients’ success in using 12Twenty's product suite to meet key objectives, as well as professional and timely handling of issue escalations

  • Possess a sense of urgency, and a desire to see projects through to fruition and to consistently deliver.  Experience in project management is a plus

  • Knowledge in Salesforce, Freshdesk or other Customer Support tools is a plus

  • Strong professional etiquette along with the ability to diffuse and resolve conflicts in real-time with maturity, and poise.

  • Highly motivated self-starter who is passionate about the success of others



About 12Twenty, Inc.:

12Twenty is a fast growing, Santa Monica-based startup that’s changing the way University Career Centers and students approach recruiting. Through its suite of apps, 12Twenty provides career centers with a platform to more effectively manage the employment process while enabling students to have a better view of the entire recruiting cycle.

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