Supervise warehouse order fulfillment operations, ensuring timely delivery, SLA compliance, safety, quality, efficiency, and financial performance. Lead training, cross-training, personnel development, performance feedback, and operational metrics. Coordinate labor planning with the Distribution Center Manager based on forecasts and client direction. Maintain safe, clean work areas and ensure compliance with safety rules, security protocols, and standard operating procedures.
Job Summary & ResponsibilitiesA Day in the Life
As an Operations Supervisor, you will play an important part in providing direction to the order fulfillment team by ensuring timely delivery of orders and commitments. You’ll be working with product from some awesome clients that are heavily involved in the active lifestyle.
What does success look like in this role?
The ideal candidate will be a model of excellence for our Order Fulfillment team and will embrace leadership skills and fostering relationships with all stakeholders. They will have a keen eye for detail and adapt to ever changing dynamic environment with a dedicated focus on ensuring all KPI’s and financial goals are being met.
Wage Band:
$67,500 - $101,000
Schedule
Monday - Friday, 7:00am - 3:30pm
All About You
What You’ll Bring to the Role:
- Excellent technical capabilities with proficiency in warehouse management system (WMS)
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
- Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety
- Experience in leading personnel to ensure all assigned activities are performed effectively and efficiently
- Has the ability to be flexible and adapt to changing priorities.
- Trustworthy and moral character (we use pre-employment background & drug tests)
The Must Haves:
- 3+ years of experience leading a warehouse/light industrial team
- A Bachelor’s degree in Supply Chain, Logistics or related field is a plus
- Proficient with Microsoft Office applications, specifically Outlook
- Must have physical ability to carry out essential job functions, including but not limited to, the ability to lift and carry up to 50 lbs., walking and standing for extended periods, climbing ladders/stairs, comfortable with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc.
- Bilingual (Spanish/English) preferred but not required
Things You Will be Doing
- Ensures the training, cross-training and development of team members
- Communicates, monitors and drives goals and operational performance metrics while working within SLA
- Collaborate with the DC Manager by planning labor requirements based on forecast and direction from the Client
- Communicates expectations and provides regular feedback on performance
- Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
- Keeps work and storage areas in a safe, clean, and tidy condition at all times.
- Performs other duties as requested
Perks
- Staff purchase program – wear the brands you love!
- Staff benefits plan – chose the benefits that are right for you!
- Flexible and fun work environment – work hard and play hard!
- Internal opportunities – we believe in growing our own!
NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Pay Range$67,500 - $101,000
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