Operations Specialist

Custom Ink is so much more than a t-shirt company. We’re a team of creative individuals who empower our customers to create the perfect custom apparel for their groups through an innovative and easy-to-use website and at multiple store locations throughout the country. We are also committed to community, empathy, diversity, and equity. Our end goal is for all Inkers to feel a deep sense of belonging.

We are always looking for great people to join our team, and with locations and stores opening across the country, there are new opportunities all the time. Headquartered in Fairfax, Virginia with offices in Dallas, Texas; and Prague, Czech Republic, with 500+ team members across the world. We have both location-focused and work-from-home jobs.

Overview:

• Workstyle: This is a remote position; however, to be eligible for hire, candidates must reside in a state where Custom Ink is registered to do business as an employer. Eligible states currently include:

  • CA, CO, CT, DC, FL, GA, ID, IL, KY, MA, ME, MI, MN, MO, NM, NC, NH, NJ, OH, OK, OR, PA, SC, TX, VT, VA, WA

• Reports to: Sr. Operations Manager

• Travel Expectations: Minimal travel; will be determined by business needs and may include occasional trips for key meetings, collaboration opportunities, or area-connected events.

• Physical Requirements/Demands:  This is a primarily sedentary, home-based role that requires the ability to remain in a stationary position for extended periods while working at a computer. The role involves regular use of standard office equipment, such as a computer, keyboard, mouse, and telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Application Period Disclosure: We are accepting applications for this role for the next 72 hours. We encourage interested candidates to apply as soon as possible for full consideration.

What we’re looking for:

We’re looking for an organized, detail-oriented, and customer-focused Operations Specialist to join our Swag Pro team. You’ll play a vital role in delivering exceptional swag experiences to our customers by managing print orders, overseeing fulfillment, and ensuring on-time delivery. You should bring:

• 2+ years of experience in operations, logistics, or customer service roles

• Strong project management and communication skills

• Comfort working in fast-paced, remote team environments

• Proficiency with tools such as Excel/Sheets, Slack, and CRM/ticketing systems

• An action-oriented mindset with the ability to work independently

• Familiarity with shipping and fulfillment processes a plus

What you’ll do: 

As an Operations Specialist, you’ll help bring our customers’ swag programs to life by:

• Managing day-to-day order operations, including placing, monitoring production, and tracking print orders with suppliers

• Monitoring inventory levels and coordinating with vendors on stock issues or replenishments

• Responding to customer inquiries, supplier questions, and shipping/timeline concerns

• Handling support tickets related to order fulfillment and delivery timelines

• Partnering cross-functionally to coordinate special projects and ensure timelines are met

• Monitoring and managing the inbound order queue to maintain smooth workflow

• Quoting fulfillment projects and tracking production milestones to ensure on-time delivery

• Staying informed of industry best practices in printing, shipping, and fulfillment

How you’ll be measured: 

• Order Success Rate – timely production and accurate fulfillment

• Customer Support KPIs – responsive, helpful communication with internal teams and customers

• Gross Margin Awareness – supporting efficient and cost-effective operations

• Special Project Execution – ability to deliver on timelines and coordination across teams

How you’ll make a difference: 

You’ll be a key part of the Swag Pro Operations team, ensuring our customers’ swag campaigns run smoothly from order placement to delivery. By keeping projects on track, solving problems proactively, and communicating effectively across teams, you’ll help drive a delightful customer experience. Your role will directly support Custom Ink’s mission to bring people together and create lasting connections through branded merchandise.

Compensation: 

Custom Ink is committed to pay transparency and providing fair, equitable compensation in line with market standards and role expectations.

• For this salaried, non-exempt position, the pay range is $57,000-$69,000. You are eligible for overtime pay in accordance with applicable state and federal law.

• Placement within the range is determined by a variety of factors, including but not limited to: knowledge, skills, years & depth of experience, and equity with internal team members.

The perks! 

• Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays. 

• Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being. 

• Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners. 

• Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits. 

• Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life’s financial moments. Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.

CustomInk, LLC ("Custom Ink") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink's Core Values - Golden Rule, Ownership, and Innovation - are the foundation of who we are. An encompassing value is Trust. We trust our team members 100% and expect trustworthiness and honesty in return. With that, all offers of employment with Custom Ink will be contingent upon the satisfactory completion of a criminal background check. Please note that prior conviction does not automatically rescind an offer of employment. Such a determination is made by Custom Ink on a case-by-case basis and will be made in accordance with applicable local, state, and federal law.

We’re excited for your upcoming interview and want to share CustomInk’s policy on using artificial intelligence (AI) tools during the process.

You may use AI tools (e.g., ChatGPT, GitHub Copilot, OpenAI Codex, Amazon CodeWhisperer, etc.) for assessment or take-home exercises, as long as the work you submit represents your own understanding and abilities.

However, AI tools may not be used during live interviews to generate, draft, suggest, or influence your responses. All interview answers must be your own original work.

If you require assistive technology as a disability accommodation, please notify [email protected] in advance so we can consider appropriate, legally compliant accommodations.

Custom Ink provides accommodation so that qualified disabled applicants may participate in our selection process. To ensure full consideration, please reach out to share details of your reasonable accommodation request related to applying for a specific job opening by emailing our Recruiting Team.

Custom Ink is an E-Verify participant in certain locations as required by law. To learn more about E-Verify, please visit www.dhs.gov/E-Verify.

Custom Ink es participante de E-Verify en ciertas ubicaciones según lo exige la ley. Para obtener más información sobre E-Verify, visite dhs.gov/E-Verify.