Manager, Off-Premise Operations

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries and franchisees, supports and operates restaurants under the Applebee’s Neighborhood Grill + Bar®, IHOP®, and Fuzzy’s Taco Shop® brands. As of December 28, 2025, these three brands consisted of over 3,500 restaurants across 20 international markets. Dine Brands is one of the largest full-service restaurant companies in the world and in 2022 expanded into the Fast Casual segment. For more information on Dine Brands, visit the Company’s website located at www.dinebrands.com.

Job Location Type

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The Manager, Off-Premise Implementations & Franchise Support is responsible for the testing, activation, deployment, and ongoing performance of off-premise business channels, including online ordering, delivery marketplace integrations, catering, and related digital platforms for the dual-brand Applebee’s & IHOP concept.

This role serves as the primary operational lead for new restaurant openings, ownership transitions, conversions, and major off-premise activations. In partnership with brand teams, internal stakeholders, and external vendors, this position acts as the subject matter expert for off-premise systems, integrations, and workflows, ensuring accurate, stable, and efficient digital ordering operations.

Key Responsibilities:

Off-Premise Operations & Franchisee Support

• Lead off-premise onboarding and activations for new openings, ownership changes, conversions, relocations, and major operational updates
• Coordinate activation of online ordering, delivery, catering, and related platforms
• Develop implementation plans, timelines, checklists, and operational requirements
• Validate restaurant readiness, including menus, system configurations, and workflows prior to launch
• Partner with brand teams, Operations, Technology, Training, Marketing, and vendors to ensure successful deployments

Performance & Analytics

• Monitor off-premise performance and operational health
• Identify opportunities to improve sales, order accuracy, execution, and guest experience
• Provide data-driven insights and recommendations to operators and field leadership
• Support adoption of off-premise best practices and standards

Platform & Vendor Management

• Maintain expertise across off-premise platforms, including online ordering, delivery, and catering systems
• Support system configuration, menu publishing, integrations, and readiness validation
• Participate in testing, release validation, and deployment of platform updates
• Partner with Technology, Menu Publishing, Olo, DSPs, and vendors to ensure accurate implementation with minimal disruption
• Maintain system documentation and operational standards

Programs & Continuous Improvement

• Support rollout of new off-premise initiatives and enhancements
• Contribute to testing, pilots, and scaling efforts
• Document best practices, standards, and lessons learned
• Identify opportunities to streamline workflows and improve execution
• Support multiple concurrent projects and initiatives

Skills and Requirements

• Bachelor’s degree in Business, Hospitality, or related field (or equivalent experience)
• 3–6+ years of experience in operations, project management, analytics, or restaurant technology
• Experience in restaurant or multi-unit environments preferred
• Working knowledge of POS, KDS, and integrated restaurant technologies
• Strong analytical and problem-solving skills
• Proficiency in Excel, PowerPoint, and Word (MS Project a plus)
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and stakeholder management skills
• Ability to collaborate cross-functionally and influence without direct authority
• Target base salary 110-125k depending on experience

Equal Employment Opportunity Statement

Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and/or other applicable laws and regulations in other jurisdictions.

Dine Brands reviews criminal history in connection with a conditional offer of employment. The following is a list of all material job duties which Dine Brands reasonably believes that criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment: implement brand standards such as food safety at all restaurants for a uniform guest experience; physically inspect restaurant premises belonging to franchisees; and facilitate frequent and close interactions with franchisees, franchisee employees, guests, and other third parties.  

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