Manager, Clinical Services - Tele, 4S, 2W, DC Lounge

MAJOR RESPONSIBILITIES/ESSENTIAL FUNCTIONS 

• Manages day-to-day operations of Telemetry and Med-Surg Telemetry units.

• Ensures delivery of safe, effective, evidence-based nursing care.

• Oversees falls, pressure injury, CAUTI, CLABSI, sepsis and stroke measures.

• Ensures compliance with Joint Commission, CMS, CDPH standards.

• Leads quality improvement initiatives and monitors documentation compliance.

• Investigates clinical incidents and patient complaints.

• Develops staffing plans aligned with census and acuity.

• Oversees scheduling, productivity, and labor management.

• Manages hiring, onboarding, performance evaluations, and corrective action.

• Ensures telemetry competency validation and ACLS proficiency.

• Supports shared governance and engagement initiatives.

• Develops and manages departmental budgets.

• Monitors labor productivity, overtime, premium pay, and agency utilization.

• Conducts FTE and staffing variance analysis.

• Implements cost containment strategies without compromising quality.

• Participates in capital planning for telemetry equipment.

• Collaborates with case management and interdisciplinary teams.

• Monitors LOS, GMLOS variance, and discharge efficiency.

• Supports patient flow and capacity management initiatives.

• Aligns unit goals with hospital strategic priorities.

• Fosters a culture of accountability and collaboration.

• Represents the unit in interdisciplinary meetings.

JOB QUALIFICATIONS

Minimum Education (Indicate minimum education or degree required.)

• Bachelor of Science in Nursing (BSN) required.

Preferred Education (Indicate preferred education or degree required.)

•  Master’s degree (MSN, MHA, MBA) preferred 

Minimum Work Experience and Qualifications (Indicate minimum years of job experience, skills or abilities required for the job.)

• 3–5 years acute care RN experience.
• 2–3 years progressive nursing leadership experience.
• Experience in telemetry and/or medical-surgical acute care required.
• Strong knowledge of hospital KPIs and regulatory standards.

Preferred Work Experience and Qualifications (Indicate preferred years of job experience, skills or abilities required for the job.)

• Minimum of three (3) years’ experience in functional area.
• NE-BC, NEA-BC, CNL, FACHE or equivalent Professional Nursing Leadership Certification from a nationally recognized organization upon hire preferred 

Required Licensure, Certification, Registration or Designation (List any licensure or certification required and specify name of agency.)

• Current California RN license.

• American Heart Association BLS Card
• American Heart Association ACLS Card

• EKG Certification 
• Assault Response Competency (ARC) required (within 30 days of hire) 
• NIH Stoke certification required 30 days from date of hire.
• Current Los Angeles County Fire Card (or must be obtained within 30 days of employment)
• NE-BC or NEA-BC within 1 year of hire