About the Role:
We are looking for a dynamic and strategic thinking manager of our Client Services team in the Chicago office. Reporting to the Director of Account Management, this person will be responsible for working closely with the account management team to enhance their client work in providing best in class service across a list of Fortune 500 clients. The Manager of Account Management will focus on the day to day success of the team by providing support, guidance, and expertise to the team’s activities.
This role is a hybrid role based out of the LA office. You must be willing to travel to our Los Angeles office four days/week.
What You'll Do:
- Lead the day-to-day management of the Central Account Management team, fostering a culture of excellence, accountability, and collaboration.
- Coach and develop Account Managers and Specialists through regular feedback, 1:1s, and performance reviews—empowering them to deliver best-in-class client service.
- Partner closely with Account Executives and Sales Leadership to align on revenue goals, client needs, and strategic opportunities across a portfolio of Fortune 500 clients.
- Gain a deep understanding of each Account Manager’s book of business; balance workloads and optimize team resourcing to ensure efficiency and coverage.
- Oversee flawless campaign execution, including pacing, delivery, troubleshooting, and billing accuracy, while maintaining operational and process excellence.
- Collaborate cross-functionally with Sales, Ad Operations, Media Strategy, and Product teams to resolve delivery issues, improve workflows, and roll out new tools or ad formats.
- Build and maintain strong client relationships—joining key calls for escalations or strategic updates and identifying opportunities for upsell or optimization.
- Ensure team adoption of national initiatives, new products, and client-facing programs in partnership with the Director of Account Management.
- Lead onboarding and training for new hires in the New York office, ensuring consistent understanding of process standards and service expectations.
- Monitor key success metrics such as campaign performance, client satisfaction, team engagement, and SLA adherence to drive continuous improvement and business growth.
Your Background:
- Bachelor’s degree from an accredited university or equivalent work experience
- Minimum of 6 years of experience in digital advertising, ideally in account management or client services, an emphasis in the digital video landscape is preferred
- Minimum of 2 years of people leadership experience
- Demonstrated experience in onboarding and training new team members
- Experience working with third party ad servers, measurement companies, and data providers
- Strong ability to mult-task and operate in a high pace environment
- Highly organized and efficient
- Strong written and verbal communication skills
- Ability to problem solve and provide proactive, dynamic solutions
#LI-CL
Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is listed annually below. This role is also eligible for an annual discretionary bonus, and various benefits including medical/dental/vision, insurance, a 401(k) plan, paid time off and other benefits in accordance with applicable plan documents.
Tubi is a division of Fox Corporation, and the FOX Employee Benefits summarized here, covers the majority of all US employee benefits. The following distinctions below outline the differences between the Tubi and FOX benefits:
- For US-based non-exempt Tubi employees, the FOX Employee Benefits summary accurately captures the Vacation and Sick Time.
- For all salaried/exempt employees, in lieu of the FOX Vacation policy, Tubi offers a Flexible Time off Policy to manage all personal matters.
- For all full-time, regular employees, in lieu of FOX Paid Parental Leave, Tubi offers a generous Parental Leave Program, which allows parents twelve (12) weeks of paid bonding leave within the first year of birth, adoption, surrogacy, or foster placement of a child in addition to applicable government leave program(s) and FOX’s short-term disability policy. This time is 100% paid through a combination of any applicable state, city, and federal leaves and wage-replacement programs in addition to contributions made by Tubi.
- For all full-time, regular employees, Tubi offers a monthly wellness reimbursement.
Boldly built for every fandom, Tubi is a free streaming service that entertains over 100 million monthly active users. Tubi offers the world's largest collection of Hollywood movies and TV shows, thousands of creator-led stories and hundreds of Tubi Originals made for the most passionate fans. Headquartered in San Francisco and founded in 2014, Tubi is part of Tubi Media Group, a division of Fox Corporation.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
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Tubi Los Angeles, California, USA Office
10201 W Pico Blvd, Los Angeles, California, United States, 90064
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