Manager, Account Management (Senior SMB)

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit www.perk.com to learn more.

About the Role:

We are looking for an ambitious and motivated professional to step into the Manager, Account Management role. This position blends leadership, strategic account management, and hands-on sales expertise. You will oversee a team of Senior and SMB Account Managers. Your role is pivotal in coaching, mentoring, and driving the team toward achieving ambitious sales and customer retention goals.

Reporting directly to the Director of Account Management, you will play a crucial role in developing talent, fostering client relationships, and implementing strategic initiatives that enhance overall business growth.

What will you be doing?

• Leadership & Team Development

  • Act as the leader of the Account Management team, ensuring their success in achieving targets.

  • Conduct weekly 1:1s to track individual progress and provide personalized coaching.

  • Set up monthly development objectives to foster professional growth.

  • Develop and implement training programs to upskill the team and enhance performance.

  • Provide continuous mentorship and feedback, creating a high-performance culture.

  • Identify team training needs and onboard new sales professionals.

• Client Relationship Management

  • Cultivate deep and meaningful relationships with key clients.

  • Advocate for the TravelPerk value proposition, ensuring strong adoption and customer satisfaction.

  • Act as a trusted advisor to clients, identifying opportunities for improvement and offering tailored solutions.

  • Drive customer adoption, retention, renewals, and account expansion through proactive engagement.

• Sales & Growth Strategy

  • Identify strategic account growth opportunities using data-driven insights.

  • Collaborate with cross-functional teams to align sales strategies with market trends.

  • Find creative solutions to optimize revenue generation across the team.

• Operational & Strategic Execution

  • Track team performance against KPIs and take necessary actions for improvement.

  • Analyze sales data to identify market trends, challenges, and areas of opportunity.

  • Stay updated on industry trends and emerging travel technologies to maintain a competitive edge.

  • Contribute to the continuous improvement of internal processes and account management strategies.

• What will you need to succeed?

  • 5+ years of experience in Account Management, ideally within the travel or SaaS industry

  • 2+ years of management experience

  • Proven track record of exceeding sales targets and driving team success

  • Strong coaching and mentoring skills with a passion for developing talent

  • Excellent communication and stakeholder management skills

  • Data-driven mindset with the ability to analyze trends and inform strategic decisions

  • Highly organized with the ability to balance multiple priorities effectively

  • Hands-on experience in creating and delivering training materials

What do we offer?

• Receive competitive compensation and equity ownership in Perk

• Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays

• Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan

• Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date

• Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans

• Plan for your future with our 401(k) plan with company matching contributions

• Care for your furry friends through partner discounts on pet insurance

• Join our unforgettable Perk events, including our spectacular annual summer party

• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

• Focus on your family with 12-16 weeks’ paid parental leave

• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

• Broaden your horizons with up to 20 "Work from Anywhere" days per year

• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

• Let us help you move to one of our hubs with relocation support

Compensation and Benefits:

Compensation for this role is a combination of salary, commissions, and stock options. The base salary range is $114,500 - $135,000, and the on-target variable earnings are $35,000. The commission structure will be tied to achieving revenue & retention targets.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.