Lead Engineer, Billing Systems

Ready to be a Titan?

We are seeking a talented Lead Salesforce Billing/CPQ Engineer with advanced experience in CPQ (Configure Price Quote) and Salesforce Billing package to join our team. The Lead Salesforce Engineer will be responsible for designing, developing, and implementing Salesforce solutions that meet business requirements, with a focus on Salesforce Billing functionality. The ideal candidate will have deep expertise in Salesforce, including both technical implementation and business process design and strong technical skills in Salesforce development, including Apex, Visualforce, and Lightning, as well as experience in Billing and CPQ.

What You’ll Do:

• Lead and deliver complex Salesforce CPQ and Billing projects, driving solutions from technical design to production deployment.

• Supervise Salesforce teams, including Engineers and Platform Administrators, while mentoring and fostering a high-performance, collaborative environment.

• Design and develop Salesforce solutions, with a strong focus on Salesforce Billing and CPQ, and Quote-to-Cash (QTC) processes, ensuring seamless integration and addressing business needs.

• Develop and maintain custom solutions using Apex, Lightning Web Components (LWC), Flows, and APIs.

• Troubleshoot and resolve production issues impacting workflows and integrations.

• Collaborate with cross-functional teams to analyze requirements and recommend enhancements for improved business processes.

• Oversee implementation and management of related tools like ZoomInfo, Marketo, Gong, Outreach, LeanData, and DocuSign.

• Establish and monitor KPIs for platform health, project delivery, and business outcomes.

• Manage user adoption, training, and change management initiatives to maximize Salesforce platform engagement.

• Stay current with Salesforce technologies and best practices to recommend and implement innovative solutions.

What You Bring:

• 8–10 years of enterprise-level Salesforce experience, including implementations and platform optimizations.

• 4+ years of experience leading Salesforce developer and QA team members.

• Expertise in Salesforce architecture, including Sales Cloud, Service Cloud, Marketing Cloud, CPQ, Salesforce Billing, and integrations.

• Proficiency in Quote-to-Cash workflows with hands-on experience in CPQ as well as proficiency in Order/Invoice generation within Salesforce Billing.

• Proven ability to lead projects and initiatives independently, navigating ambiguity and providing clarity.

• Deep expertise in Salesforce, including both technical implementation and business process design.

• Exceptional communication skills with a proven ability to build and maintain strong stakeholder relationships.

• Self-starter with the ability to work independently and drive outcomes without direct supervision.

• Experience leading technical solutions efforts, including assessing requirements and architecting scalable solutions.

• Comfortable navigating ambiguity and delivering results in dynamic environments.

• Skilled at influencing cross-functional teams and driving alignment

• Technical expertise in developing solutions on Force.com using Apex, LWC, REST/SOAP APIs, and related technologies.

• Deep understanding of Salesforce security, data governance, and industry best practices.

• Hands-on experience with tools like DocuSign, managing workflows and ensuring compliance.

• Should have Salesforce CPQ Specialist, Salesforce Platform Developer 1, and Salesforce Admin certifications.

• Salesforce certifications (e.g., Experience Cloud, Service Cloud Consultant,  Platform Developer 2, or Architect) are a plus.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.