Launch Readiness Program, Associate

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

As a member of the Global Strategic Initiatives and Readiness team, you will work closely with Product Teams, XFN Operations Teams, and Support Teams to ensure the successful launch of new Snapchat ad products and features. The Launch Readiness program covers all ad monetization products and features across Brand and Direct response advertising products, Augmented Reality, Platform improvements and more. Your primary responsibility will be to cultivate collaboration between Product, Business Operations teams,  Scaled advertiser support channels, and other Go-to-Market teams such as Product Marketing to establish effective launch processes and ensure seamless organizational change and communication. You will ensure all downstream Operations teams are ready to successfully support the launch of new products and features. As a Program Manager, you’ll also be responsible for identifying areas of opportunities to improve the Launch readiness program and streamline product operations.

What you’ll do:

• Drive operational readiness for new Snapchat advertising and business product launches across a wide range of cross functional teams. Review product roadmaps and create launch readiness plans for new products in partnership with Product Managers.

• Ensure downstream operations teams, such as Customer Operations, Vendor support and Content, are prepared to support new products. 

• Work cross-functionally to ensure communication and preparedness across partners. Advocate for internal operations and support teams by proactively identifying potential risks and challenges of new features and products.

• Gather feedback from key stakeholders to continuously improve the launch readiness process. Identify opportunities for process improvement and efficiency enhancement across the company, leveraging data analysis and industry best practices. 

• Lead projects and initiatives aimed at improving the Launch Readiness Program inclusive of process automation. Work closely with Product to identify opportunities to upstream product launch operations at Snap. 

• Own the weekly program report including Key Performance Indicators.

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills, with high attention to detail.

• Ability to initiate and autonomously drive cross-functional projects to completion in a fast-paced environment.

• Excellent problem-solving skills, and the ability to translate ambiguous business challenges into actionable plans.

• Strong interpersonal skills to work effectively with a wide variety of stakeholders and teams across varying disciplines and levels. Be able to understand, speak to, and represent the business needs of the team in varying audiences with cross functional stakeholders within tech and operations.

• Manage multiple projects at a time and influence resourcing/prioritization, escalating issues when risks occur.

Minimum Qualifications:

• BS/BA degree or equivalent years of experience in Business, Operations, Marketing, Communications, or a related field

• 3+ years of experience in program/project management, product operations, or other related field

Preferred Qualifications

• Previous experience working for a consumer technology in a project management position. 

• Experience working with and influencing cross-functional teams and senior leadership

• Familiarity with customer support workflows and operational design best practices.

• Knowledge of project management methodologies such as Agile, Kanban, or Scrum.

• Experience with systems such as Jira

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

Zone B:

Zone C:

This position is eligible for equity in the form of RSUs.