Key Account Specialist

JOB TITLE: Key Account Specialist

LOCATION: Los Angeles, CA (Hybrid in our Westwood Office: 4 days on-site; 1 day remote)

REPORTS TO: Operations Manager, Key Accounts



The Company:

Sunbit is a top ranked financial technology company headquartered in Los Angeles, California, revolutionizing how people manage everyday expenses with its cutting-edge Buy Now, Pay Later (BNPL) solution. 

Trusted by over 30,000 locations nationwide—with a strong presence in dental practices and automotive dealerships (where more than 1 out of 2 dealerships are offering Sunbit)—Sunbit makes essential services more accessible, affordable, and convenient.

Founded in 2016, Sunbit has become the fastest, simplest, and most inclusive financing solution tailored for dental professionals. By offering flexible payment options, Sunbit empowers practices to treat more patients and ease the financial burden of care—helping people say “yes” to the services they need, when they need them.

Sunbit’s impact and innovation have been widely recognized. The company was named to the Inc. 5000 list in both 2022 and 2023, and has earned accolades such as Most Loved Workplace®, Best Point of Sale Company, and Top Fintech Startup by CB Insights. Sunbit is also featured on CB Insights' list of Unicorn Startup Companies, with a valuation of $1.1 billion.

With proven product to market fit and rapid success across thousands of merchants and millions of customers, Sunbit is expanding its Account Management team. This is a unique opportunity to join a high-performance, high-growth company that’s redefining how patients pay for care—and helping providers deliver more of it. (https://www.cbinsights.com/research-unicorn-companies)

The Role

As we grow our organization, we're seeking a highly motivated and customer-centric Key Account Specialist to join our fast-growing Dental vertical. This role will manage a portfolio (book of business) of 300-400 Key Accounts focusing on Large DSOs, to drive expansion and growth of Sunbit usage.

The ideal candidate will work directly with dental practices at all levels to identify opportunities and engage remotely to drive usage, with a goal of growing Sunbit into the #1 patient financing solution for dental practices across the US.

What You'll Do:

• Identify growth opportunities, assess market trends, and align business objectives with partner needs.
• Cultivate strong relationships with key stakeholders within dental practices at all levels, such as Drs., decision-makers, influencers, office managers and treatment coordinators. Understand their goals, challenges, and pain points to effectively position Sunbit products and services.
• Track key performance indicators (KPIs) and metrics to measure account health, identify potential risks, and take corrective actions when Serve as a trusted advisor to partners, providing guidance and support throughout their journey. Proactively address any issues or concerns and ensure timely resolution, thereby fostering partner satisfaction and retention.
• Collaborate with internal teams to develop and implement account-specific strategies to drive growth.
• Connect and engage with partners virtually to build relationships and drive growth.

What You Bring to the Table:

• Experience in Sales/ Customer Success, preferably in the fintech/ tech/ startup experience
• Track record of coaching teams and building processes from the ground up on technology products.
• Conduct business and financial analysis to evaluate performance, determine and prioritize opportunities, and drive successful execution.
• Proven track record of achieving quarterly quota
• Excellent verbal and written communication skills.
• Mastery of Microsoft tools (PowerPoint, Excel, Word) and project management skills.
• Intelligent, go-getter, ambitious and self-motivated who wouldn’t hesitate to roll up their sleeves to achieve overall company success.
• Great time management skills with ability to self-manage.

The Perks:

• Join one of LA’s fastest growing startups (2022), A Most Loved Workplace, and #306 on the 2022 Inc 5000 list, #161 on Deloitte Technology Fast 500 list
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Unlimited PTO
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Cell Phone Stipend
• Casual Dress
• Open door policy / Open office floor plan
• Team based strategic planning + Team owned deliverables

How We Pay:

• We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership.
• We are targeting a salary of $68,000-$85,000 per year for this role
• This role will also be granted company equity via stock options

Cultural Competencies for Success at Sunbit:

• Serve others before self - Focus on merchant needs with a service-first approach
• Own the impact - Take responsibility for account success and client satisfaction
• Connect genuinely -Build trusted, authentic relationships with merchants and internal teams
• Act fast - Respond to merchants and internal team members in a timely manner
• Include always - Collaborate across teams to deliver a seamless merchant experience
• Innovate for good - Find smart ways to serve merchants and improve outcomes

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.



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