The Junior Sales Engineer will support customers in designing and deploying Wi-Fi solutions, providing technical support, and troubleshooting networking issues.
Job Title: Junior Sales Engineer
Location: Remote
Department: Network / Sales
Reports To: VP Sales
We are seeking a motivated and customer-oriented Junior Sales Engineer to join our growing team at Helium Mobile, a leader in decentralized wireless solutions. In this role, you will work closely with customers to understand their networking and connectivity needs, assist in designing and deploying Wi-Fi/Passpoint solutions, and support pre- and post-sales technical activities. This is an ideal opportunity for someone with a solid technical foundation, zeal for working with people and communicating complex ideas and a passion for solving real-world networking challenges.
💡 What You’ll Do:- Collaborate with sales and senior engineering teams to provide technical support during the pre-sales and post sales process.
- Engage directly with customers to assess needs, answer technical questions, and support deployment of wireless networking solutions.
- Assist in designing Wi-Fi solutions using tools and site survey data to ensure optimal performance.
- Perform basic scripting (e.g., Python, Bash) to automate tasks, analyze logs, or customize configurations.
- Troubleshoot wireless networking issues on-site or remotely and provide technical recommendations.
- Document customer requirements, deployment plans, and model usage for potential deployments.
- Stay up to date with emerging Wi-Fi standards, wireless technologies, and product updates, and the Helium Network rules/governance.
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, Networking, or related field; or equivalent hands-on experience.
- Understanding of 802.11 Wi-Fi standards, RF fundamentals, and common wireless troubleshooting methods.
- Basic experience with scripting languages such as Python, Bash, or similar.
- Familiarity with networking fundamentals (IP addressing, VLANs, DHCP, DNS, Passpoint/Hotspot 2.0 etc.).
- Strong communication skills with the ability to explain technical concepts to non-technical audiences.
- Customer-first mindset and problem-solving attitude.
- Willingness to learn and grow in a fast-paced, technology-driven environment.
➕ Preferred Qualifications
- Experience with wireless site survey tools (e.g., Ekahau, NetSpot, or similar).
- Basic knowledge of wireless controllers, access points, and cloud-managed networking platforms.
- Experience in customer-facing roles or technical support.
☁️ Why Join Helium Mobile?
- Hands-on experience with cutting-edge wireless networking technologies.
- Career development opportunities and mentorship from experienced engineers.
- A collaborative team environment where your contributions matter.
- Competitive salary and benefits package.
💸 Compensation & Benefits
- Salary: The overall salary pay scale for the target experience and target skill set for this role is $93,000 - $147,500. We utilize more specific location-based pay scales. For more information, please inquire during the interview process. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.
- Comprehensive benefits package: 100% covered premiums (medical, dental, vision) for you and all dependents
- And more: Flexible time off, vacation stipend, wellness stipend, and access to retirement plans.
Please note: All offers of employment are contingent upon the successful completion of a background check.
Top Skills
Bash
Networking Fundamentals
Python
Rf Fundamentals
Wi-Fi Solutions
Wi-Fi Standards
Wireless Networking
Wireless Site Survey Tools
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