Business Analyst

About Scratch
Scratch Financial ("Scratch") is a Series C financial technology startup based in Los Angeles, California. Our goal is to make difficult financial decisions simple and increase accessibility to fair, affordable, and transparent medical financing. Driven by our award-winning technology, Scratch has become the fastest growing financing provider in veterinary care, with a partner network of 15,000+ practices across the U.S. and Canada.
Scratch has 2 main products:

Scratch Pay: Point-of-sale lending, including a BNPL offering and longer-term payment plans

Scratch Checkout: Payment processing that is integrated with the veterinary practice management software

If putting compassion first, helping tell the story of groundbreaking products and continuously learning & refining to achieve exceptional outcomes sounds like you, then we encourage you to apply.
About the role
The Business Analyst will play a critical role in the success of our newly formed Commercial Operations team. You will join a small team with the opportunity to have a large impact on shaping the team and the impact we have in our first months. We're looking for someone who can play a strategic and operational role - bridging the skills between strategic project manager, data analyst, and Sales Operations / CRM specialists. This person will be able to effectively use data to identify, prioritize, and execute on the highest impact projects within our Sales funnel.
What you'll do

• Idea-to-implementation: Analyze, pitch, and project manage implementation of key new Sales funnel processes that drive additional revenue and operational efficiency, working closely with Sales leadership and Sales team members
• Data Analytics & Reporting: Manage and analyze revenue data to provide actionable insights and reports that inform business decisions and forecasting. Assist creation, maintenance, and upward reporting against dashboards for KPIs such as pipeline performance, forecast accuracy, and sales efficiency reporting.
• Process optimization & automation: Continuously identify and implement opportunities for operational improvement (e.g., lead management and scoring), leveraging automation and best practices to increase efficiency and reduce friction across revenue teams.
• Ad-hoc analysis: Conduct ad-hoc analysis to support strategic decision-making

What we are looking for

• 1-2 years of experience in Management Consulting, Finance, or other similar roles
• Strong analytical skills with ability to derive insights from complex datasets ability to explain them to non-technical audiences
• Proficiency in SQL and dataset analysis
• Strong problem-solving skills, attention to detail, and the ability to execute in a fast-paced environment

Preferred qualifications

• Proficiency in Salesforce, HubSpot, or similar CRM platforms and their integrations
• Proven track record of driving operational improvements and efficiencies through CRM and system enhancements
• Experience with Sales and marketing automation platforms (e.g., Gong, etc.)

Why You'll Love Working Here

• Competitive base salary ranging from $115,000 to $130,000

Scratch is a remote-first company, giving ultimate flexibility to today's nomadic work style. For those who prefer a hybrid model, we do have an office space in Pasadena available for use (which is stocked with snacks & various beverages). We offer unlimited PTO, covered healthcare, 401k match, cell plan reimbursement, and monthly recognition opportunities. We also provide learning platforms and resources for all to keep growing. Not only that, but we have an equity retention policy to ensure you grow as the company grows financially, as well. And if your family is growing, we offer generous parental leave, too!
How to Apply
Ready to join our team? To apply, please visit our Scratch Careers Page . Be sure to:

Submit your resume.

Answer the custom questions provided.

Feel free to add any additional information or documents you believe are relevant to your application.

We look forward to reviewing your application!
*Our team will ONLY contact you from the domains @scratchpay.com or @ats.rippling.com
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Scratch is committed to diversity in its workforce and is proud to be an equal opportunity employer. Scratch considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.