Provides Tier II technical support for application, hardware, network, operating system, cloud, and mobile device issues. Responsibilities include troubleshooting escalated incidents, managing user accounts and permissions, administering IT systems, documenting solutions, monitoring system performance and security, mentoring junior staff, and supporting deployments, upgrades, and network projects. The role also analyzes incident trends and communicates technical solutions to users.
About Courser
Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.
IT Support Services II-Help Desk
We are seeking a skilled IT Support Services II-Help Desk to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior team members, and contribute to client-facing IT projects and initiatives.
Key Responsibilities:
At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.
Benefit Highlights
· Competitive benefits package, including medical, dental, vision, and life insurance
· 401k match
· Unlimited vacation time*
· Paid sick time
· 10 Holidays including your Birthday and a Floating Holiday!
· Healthy Lifestyle reimbursement
· Amazon Prime reimbursement
· 40 Hours for Volunteer Time
· Paid parental leave
· Reimbursement for ongoing education and certifications
· Learning and development programs
* Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.
Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.
Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.
IT Support Services II-Help Desk
We are seeking a skilled IT Support Services II-Help Desk to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior team members, and contribute to client-facing IT projects and initiatives.
Key Responsibilities:
- Provide tier II support for application, hardware, and network-related issues escalated from junior team members, ensuring timely resolution.
- Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience.
- Assist in the administration and management of IT systems, including servers, workstations, and cloud environments.
- Diagnose and resolve complex technical issues across a variety of platforms, including Windows, macOS, Linux, and mobile devices.
- Maintain comprehensive documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future reference.
- Assist in training and mentoring junior IT support staff, providing guidance on best practices and technical skills.
- Participate in IT projects, such as software deployments, system upgrades, and network enhancements, ensuring projects are completed on time and within scope.
- Monitor IT systems and networks for performance and security, proactively identifying and resolving potential issues.
- Manage user accounts, permissions, and access rights within various systems and applications.
- Track and report on incident trends, root causes, and resolutions to help improve IT services and support processes.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 3-5 years of experience in IT support or system administration, preferably in a corporate environment.
- Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications.
- Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations.
- Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk).
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently.
- Strong communication skills, with the ability to explain technical concepts to non-technical users.
- Experience with ConnectWise.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE).
- Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V).
- Knowledge of IT security practices and data protection regulations.
At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.
Benefit Highlights
· Competitive benefits package, including medical, dental, vision, and life insurance
· 401k match
· Unlimited vacation time*
· Paid sick time
· 10 Holidays including your Birthday and a Floating Holiday!
· Healthy Lifestyle reimbursement
· Amazon Prime reimbursement
· 40 Hours for Volunteer Time
· Paid parental leave
· Reimbursement for ongoing education and certifications
· Learning and development programs
* Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.
Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
