Leads multiple IT projects and programs from initiation through delivery, managing scope, schedules, budgets, resources, risks, vendors, and stakeholder communication. Oversees SDLC adherence, release coordination, documentation, status reporting, and quality standards. Manages and develops delivery teams, resolves conflicts, addresses resource constraints, and improves project management processes. The role requires strong Agile, SDLC, project planning, and cross-functional leadership experience, with Azure DevOps and insurance-domain knowledge preferred.
POSITION SUMMARY
The IT Program Manager is the primary point of contact in overseeing and managing multiple IT projects and programs within the organization. This role requires heavy hands-on project management skills, including planning, execution, and delivery of projects on time and within budget. The ideal candidate will have a strong background in IT project management, excellent leadership abilities, and the ability to work collaboratively with cross-functional teams.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Lead and manage multiple IT projects and programs from initiation to completion, ensuring they are delivered on time, within scope, and within budget
- Manage, coach and develop employees by providing clear direction, ongoing feedback and performance guidance.
- Coordinate with stakeholders to ensure smooth deployment and integration of releases are aligned with project goals and timelines
- Provide coordination of multiple vendor partners to ensure delivery alignment
- Ensure that projects follow the Software Development Life Cycle (SDLC) methodologies, including requirements gathering, design, development, testing, deployment, and maintenance
- Prepare and maintain program documentation, including project plans, status reports, release notes and program reviews; making sure all documentation is accurate and up to date
- Monitor project progress, identify potential risks and issues, and implement mitigation strategies to ensure program objectives and seamless execution
- Conduct regular project status meetings and provide updates to stakeholders and management., Ensure that project deliverables are timely and meet quality standards and align with business objectives.
- Manage a delivery team providing hands-on support and guidance to project team members, including task assignment, performance monitoring, and conflict resolutions.
- Allocate and manage resources across projects while addressing any resource constraints or gaps, continuously improve project management processes and methodologies to enhance efficiency and effectiveness
EDUCATION AND EXPERIENCE
- Bachelor’s degree in Information Technology, Business Administration, or a related field; Master’s degree preferred.
- 5+ years of experience in IT project and program management;
- Program Management Professional (PgMP) or Project Management Professional (PMP) certification preferred
- Strong hands-on project management skills, including experience with project planning, execution, and delivery
- Strong knowledge of program and project management methodologies, particularly the Agile approach
- Strong knowledge of the Software Development Life Cycle (SDLC) and its various stages
- Knowledge of Property and Casualty Insurance domain preferred
- Knowledge and experience with Azure DevOps (ADO) for project management and tracking preferred
- Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization
- Strong analytical and problem-solving skills, with the ability to identify and address project risks and issues
- Proficiency in program management tools and software preferred (e.g., MS Productivity Suite, Jira, etc.)
California FAIR Plan Association Los Angeles, California, USA Office
725 S Figueroa St, Suite 3900, Los Angeles, California , United States, 90017
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
