Inside Sales

Job Summary

The Inside Salesperson is responsible for serving as the first point of contact for clients, especially new clients. This is an in-house role requiring someone who is highly personable, organized, detail-oriented, and exceptional at managing both customer-facing and behind-the-scenes responsibilities. The goals for this position to manage incoming inquiries and increase new customer retention.

Key Responsibilities

Client Engagement & Sales

• Respond promptly and professionally to inbound calls, emails, website inquiries, and walk-ins·
• Engage with clients to understand their event and rental needs
• Accurately recording detailed client, billing, event, and venue information for order entry
• Maintain an in-depth understanding of available inventory
• Identify and suggest additional products or services that may enhance the client’s rental experience
• Build and maintain long-term relationships with clients, vendors, and venues to foster repeat business, new leads, and referrals.

Order Management

• Prepare and present accurate quotes
• Generate and maintain accurate rental orders and contracts
• Work with the Inventory department to find solutions to overbookings and sub-rentals
• Process payments for cash on delivery (COD) accounts·
• Work with the Accounting department on remit accounts, credits, & outstanding payments

Warehouse & Logistics

• Work with the Warehouse, Logistics department & Will Call departments to arrange for timely deliveries, set-ups, and pick-ups
• Promote a safe work environment for our employees by identifying and addressing safety concerns for deliveries, set-ups, and pick-ups
• Secure permits, certificates of insurance, and other regulatory requirements as needed

Knowledge, Skills, and Experience

• Bachelor’s degree in Business Administration, Hospitality Management, or a relevant field preferred
• 3 years of event planning and office administration required
• Excellent written and verbal communication skills
• Highly creative and excellent attention to detail
• Proficient in Microsoft Office Suite (Outlook, Teams, Excel)
• Strong organizational and multitasking skills
• Able to work independently or on a team, depending on the situation/project
• Ability to maintain a positive and professional attitude under pressure and deadlines

Physical Requirements

The ideal candidate must be able to complete all the physical requirements of the job with or without reasonable accommodation.

Constant (80% and above): Mental Acuity, Visual Acuity, Hearing, Oral Communication, Written Communication, Attendance, Independent Judgement

Frequently (20%-79%): Walking, Prolonged Standing, Reaching, Bending, Kneeling, Squatting, Repetitive Motion

Occasionally (5%-19%): Climbing Stairs, Lifting (under 50lbs.), Pushing or Pulling

Rarely(Less than 5%): Lifting (over 50lbs.), Travel, Over-Head Lifting