Overview
The ePlus Inside Sales Rep (ISR) serves as a key member of a sales team that is tasked with acquiring, managing, and growing ePlus customer relationships and maximizing margin dollars. As an ePlus ISR, you must work proactively to provide hardware, software, and services solutions to ePlus customers with a focus on maximizing both profit and customer experience. You will foster and cultivate client relationships to maximize customer satisfaction and account longevity.
Your Impact
The essential functions of this position include:
- Research and quote sales opportunities for product and service sales, using all available resources to satisfy customer requirements, while maintaining the most advantageous profit margin
- Assist with project opportunities as well as support Run Rate Business including quoting, ordering, open order management, and post-order support
- Coordinate with engineering for BOM design and validation
- Assist with deal registration and negotiation of pricing
- Uplift all sales opportunities with warranties, service offerings, accessories and supplies
- Assist with CRM entries, including opportunities, engineering requests and contract requests
- Accurately execute and manage customer orders, ensuring successful delivery within customer expectations
- Utilize customer portals for all customer-required activities such as management of proposal requests, PO receipt confirmations and shipping information management
- Take a proactive approach to problem resolution at the customer and supplier levels
- Engage customers, vendors and manufacturer partners to develop and grow relationships
- Seek opportunities to expand the ePlus footprint within each account
- Provide customer and sales reporting as required or requested
- Develop and maintain a working knowledge of the key products and services
- Be accountable to key ePlus constituents, our vendors and partners
- Stay current on the programs, promotions and campaigns from our major vendor suppliers in order to sell products and services at the best possible margin to ePlus
- Always conduct yourself in a professional and considerate manner, with appropriate decorum, in all oral and written communications with customers both internal and external, be a credit to ePlus and reflect positively on your sales team
Qualifications
- 4-year degree is preferred
- 1+ years in the IT industry is preferred
- 1+ years of sales or customer service experience
- Self-motivated, results-oriented team player with outstanding communication and interpersonal skills for building long lasting business relationships
- Must be a self-starter, able to work independently and collaboratively, and have the ability to handle multiple tasks under tight deadlines
- Exceptional customer service and communication skills
- Excellent organizational and prioritization skills with and acute attention to detail
- Ability to adapt and learn new technologies, products, and processes
- Ability to problem solve and exercise judgment in determining appropriate course of action
- Team oriented with a positive attitude
- Strong Microsoft Office Suite and General Computer Application skills
Position Specifics
The initial base salary range for this position is expected to be between $19.23 and $26.44 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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Who We Are
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.
Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.
ePlus Los Angeles, California, USA Office
Los Angeles, United States
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