The Inside Sales Manager will lead and optimize inbound and outbound sales teams, manage performance metrics, and ensure strategic alignment with marketing. Responsibilities include resource allocation, coaching, and strategic planning to drive revenue growth and customer retention.
Why CBT Nuggets is a great place to work:
Work from anywhere. While we have an office in Eugene, Oregon, the majority of our team works remotely throughout the United States.
We take work-life balance seriously. You’ll work hard at CBT Nuggets, but you’ll also have plenty of time to relax and recharge. We recognize the importance of spending time with your family and friends — and having time for your hobbies and passions.
Enjoy creative freedom. Got ideas that could benefit our learners and organization? We embrace innovation. We are always open to new ideas — and welcome them from everyone on our team.
Get involved in great causes. NuggetLove, our charitable arm, is committed to making a difference. We support a wide range of issues ranging from education to social justice to supporting military personnel who are transitioning to civilian life.
SCOPE & GENERAL PURPOSE OF JOB:
The Sales Manager will be responsible for the effective utilization of all human resources on both the Inbound and the Outbound team. As Sales Manager, you own the end-to-end performance of both Inbound and Outbound sales teams—ensuring every customer touchpoint balances excellent support with strategic selling. You will leverage cross-functional partnerships (Marketing, Product, Member Engagement, Enablement) to maximize platform usage, membership retention, and revenue growth.
MEASURES OF SUCCESS:
- Quota and revenue target attainment across sales channels.
- Conversion rates from inbound, outbound, and verticalized campaigns.
- Sales team satisfaction and retention.
- Marketing-to-sales alignment.
- Commission accuracy and sales forecasting precision.
- CRM integrity and velocity-to-close metrics.
- Strategic campaign alignment and collaboration effectiveness.
PRIMARY RESPONSIBILITIES: Team Leadership & Resource Allocation
- Host daily standups, set clear priorities, and flex team assignments based on real-time needs (support vs. sales vs. retention).
- Ensure balanced staffing across Inbound and Outbound to optimize response times and pipeline coverage.
- Performance & Pipeline Management
- Review sales KPIs (quota attainment, pipeline health, activity metrics) and membership-health metrics (usage, health-score deltas).
- Assign and rotate leads from marketing and retention pools to the appropriate reps.
Coaching & Development
- Partner with the Sales Trainer to identify coaching opportunities, build skill gaps, and track rep ramp times.
- Deliver ongoing feedback, calibrate performance reviews, and lead calibration sessions.
- Cross-Functional Collaboration
- Meet weekly with Marketing to align on inbound lead quality and campaign follow-up.
- Work with Sales Trainer, Sales Enablement, Product and Member Engagement to translate new feature releases into sales playbooks and retention tactics.
Strategic Planning & Execution
- Drive execution against revenue targets; refine outbound strategies based on win/loss analysis.
- Responsible for getting CBT Nuggets on approved vendor lists for certain industry segments/leading the charge on any certification/framework checkboxes that make it easier to sell, and any partner programs we want to engage with.
- Own territory segmentation, account assignment, and go-to-market prioritization for high-value prospects.
SKILLS/COMPETENCIES:
- 5+ years leading high-volume inside-sales teams, preferably in SaaS or subscription models
- Deep understanding of CRM best practices (Salesforce, HubSpot, etc.)
- Analytical mindset: comfortable with dashboards, sales forecasting, and data-driven decisions
- Strong people-management skills; ability to motivate and develop talent
- Proficiency with AI-powered sales tools (e.g., conversational intelligence, chatbots)
- Excellent written and verbal communication; collaborative, results-oriented attitude
COMPENSATION & EMPLOYMENT TERMS:
- Compensation: $90,000 annual salary.
- This position is a full-time (40 hours per week) salaried position, exempt under the Fair Labor Standards Act.
- Generous employee benefits.
- Two shares of the company's profit-sharing plan are paid as a bonus each time the company reaches the “Distribution” milestone.
CBT NUGGETS MISSION
To continually improve the effectiveness of learning.
CBT NUGGETS BRAND COMPONENTS:
Position: The distinct point of difference our brand holds in the minds of our target audience.
- IT training you can trust.
Personality: The human traits that describe our brand as if it were a person.
-Passionate, empathetic, and accountable.
Promise: The consistent experience we commit to providing at every touchpoint.
- Learner First
Interviewing Tips
What you say doesn’t matter nearly as much as what you do. Prove to us that you have passion, attention to detail, a good work ethic, and are an independent thinker through your preparation for the interview. Imagine yourself as already having the job and focus on telling us how you will help CBT Nuggets accomplish its mission with your help.
Sign up for the free trial and learn about the CBT Nuggets offering. Every teammate at CBT Nuggets has to understand our customer and our product. Prepare as if you’re already on the team.
Don’t be nervous, there’s no reason to be. If you feel nervous, channel that energy into better use.
Smile, and enjoy the process.
Third-Party Solicitation
Headhunters and recruitment agencies may not directly submit applications for this job posting and are expressly prohibited from reaching out directly to any hiring managers or department heads via phone, email, LinkedIn, or other means of communication. All applications must be submitted directly by the job applicant."
Equal Opportunity/Affirmative Action Employer
CBT Nuggets provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender (sex), gender identification or expression, sexual orientation, marital status, national origin, age, veteran status, disability, genetic information, height, weight, physical appearance, hairstyle, need for reasonable accommodations, pregnancy, childbirth, lactation or familial status. In addition to federal law requirements, CBT Nuggets complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CBT Nuggets expressly prohibits any form of workplace harassment based on race, color, religion, gender (sex), gender identification or expression, sexual orientation, marital status, national origin, age, veteran status, disability, genetic information, height, weight, physical appearance, hairstyle, need for reasonable accommodations, pregnancy, childbirth, lactation or familial status. Improper interference with the ability of CBT Nuggets’ employees to perform their job duties may result in discipline up to and including discharge.
CBT Nuggets provides reasonable accommodations for qualified individuals who need accommodation for medical or religious reasons, as provided by law, in regards to candidate selection, job assignment, compensation, training, benefits, promotion, discipline, and termination, unless doing so would result in an undue hardship to CBT Nuggets. The Company is committed to engaging in an interactive process for qualified individuals seeking reasonable accommodations as provided by law.
CBT Nuggets actively maintains and regularly updates its Affirmative Action Program.
Download CBT Nuggets Employee Privacy Notice
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