Coordinate incentive programs by managing dealer purchase data, answering inquiries, and ensuring compliance with guidelines. Optimize processes and provide support.
Fluidra is looking for an Incentive Program Coordinator to join our team in Carlsbad, CA.
WHAT YOU WILL CONTRIBUTE
The Incentive Program Coordinator is responsible for uploading purchase data received from distributor files, applying loyalty points to member accounts on a monthly basis and ensuring dealer incentive rebates are issued in accordance to Zodiac guidelines, administering various incentive programs to include assisting dealers and outside sales staff with inquiries, answering incoming phone calls. Additionally, you will:
- Send monthly reminders to distributors about sending in their purchase data for Incentives Programs.
- Collect, analyze, and format all incoming dealer purchase records from distributors in Excel and load them into Oracle.
- Review and address dealer purchase dates in the corrections form daily.
- Load dealer inventive points into Oracle, including special points and sales accommodations
- Report data to 3rd party Visa Rewards partner semi-annually to ensure dealers receive inventive rebates.
- Set up new and approved Distributors and work with IT to onboard via FTP.
- Handle all Loyalty product orders for PIP, ProChannel, and Indirect.
- Facilitates efficient communication, documentation, and workflow management.
- Regularly implement ways to optimize current processes and utilize the available resources necessary to launch improvements.
- Monitor and evaluate distributor reports for errors, trends, and foresee potential obstacles
- Answer phone inquiries; provide program information, order status, and shipment tracking.
- Provide backup phone support to Customer for Life Advocates
- Accepts and performs other work assignments as assigned.
- Issue coding of Marketing Invoices
- Provide phone coverage for CXC upon request
WHAT WE SEEK
- Advanced Excel Knowledge
- Must have 2+ years of customer service experience
- Ability to type 50 WPM
- Good communication skills (written and verbal)
- Must have a keen attention to detail
- Capable of multitasking, and have experience with Microsoft applications, including Outlook, and Word
- Hospitality or Travel Industry experience a plus
- Knowledge of Oracle and/or other ERP systems a plus
EDUCATION
High school education or equivalent
WHAT WE OFFER
An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
- 2 weeks of paid vacation
- 9/80 work week schedule (EVERY OTHER FRIDAY OFF!)
- 11 paid Holidays
- Full range of health benefits including medical, dental & vision, short & long-term disability
- 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
- Health and wellness programs / gym reimbursement
- Educational assistance up to $7,000 per year
- On-site self-service café / free gourmet coffee stations
- Company sponsored FUN events!
- Generous product discounts
WHO WE ARE
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
Expected hourly range is $23-$26.50. Fluidra offers a comprehensive total rewards / benefits program that includes base salary, annual bonus based on performance of individual and company objectives, competitive 401K matching, paid vacation and sick time, full range of health benefits, educational assistance, etc. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation and total rewards program.
Top Skills
Excel
Microsoft Outlook
Microsoft Word
Oracle
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