The Contract Order Processing Representative processes purchase orders, manages order status, provides customer service, and collaborates with sales teams to resolve inquiries.
Fluidra is looking for a Contract Order Processing Representative I to join our team in Carlsbad, CA. The contract is expected to extend through end of summer.
WHAT YOU WILL CONTRIBUTE
Processes purchase orders that are received via EDI, fax, and email. Responsible for order management, ensuring orders are set up to ship complete and on time depending on availability. Responds to customer order status inquiries, submits purchase order correction requests, and provides product availability information via phone, email and fax. Additionally, you will:
- Provide customer service via email and over the telephone for all regions.
- Partner with Sales and Service Managers to resolve customer order inquires and issues.
- Basic customer service skills including processing order requests via email and fax.
- Submits purchase order correction requests.
- Provides product availability and pricing.
- Knowledge of EDI and other order processing functions and procedures such as creating SOPs for order processing.
- Processing credits and rebills as required.
- Proactively communicate on availability issues for urgent requests.
- Work closely with the Order Trafficking team to facilitate customer on time shipments.
- Function as a back-up CFL Advocate for other regions when necessary.
- Perform other duties as assigned.
WHAT WE SEEK
- Must be able to work with limited supervision in a fast-paced environment and have the ability to multi-task.
- Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a customer claims.
- Good written and pleasant verbal communication skills.
- Must have 2 years of experience delivering customer service with a positive attitude and cheerful disposition.
- Must be able to type 50 WPM.
EDUCATION
High School Diploma or equivalent experience
WHAT WE OFFER
An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
- 11 paid Holidays
- On-site self-service café / free gourmet coffee stations
- Company sponsored FUN events!
WHO WE ARE
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
Expected hourly rate is $24.00. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation.
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