Import & Export Coordinator

Job Responsibilities and Duties:

Trade Documentation
• Prepare, review, and file inbound and outbound trade documentation, including commercial invoices, packing lists and slips, bills of lading and air waybills, arrival notices, and certificates of origin.
• Verify that documentation is accurate, complete, and compliant before shipment release, and prepare supporting shipping documents as needed to ensure on-time deliveries.
Transportation & Carrier Coordination
• Coordinate inbound and outbound shipments with freight forwarders, parcel carriers (DHL, UPS, FedEx), and suppliers.
• Track shipment status and proactively flag and resolve delivery exceptions, delays, and urgent orders.
• Provide real-time support for parcel and freight shipments, coordinating with carriers and partners to keep product moving.

Customs & Compliance

Partner with customs brokers to ensure timely, accurate customs entries, supplying documentation, confirming HTS classifications, and supporting ISF (10+2) filings.

Support compliance with U.S. import and export regulations and internal SOPs, escalating issues as they arise.

Recordkeeping & Reconciliation

Maintain organized, audit-ready shipment records and files within company systems

Reconcile freight, duty, and brokerage charges against invoices and purchase orders; investigate and help resolve discrepancies.

Cross-Functional Communication & Support

Act as a day-to-day point of contact for shipment status, liaising between production, purchasing, warehouse, wholesale, retail, and Head Office teams.

Provide timely, clear communication on delays, constraints, and resolution paths, escalating when needed with context and proposed actions.

Provide general administrative support to the logistics and transportation group as needed.

Knowledge, Skills, and Ability Requirements:

• High school diploma or equivalent required; Bachelor's degree in Business, Logistics, Supply Chain, or International Trade preferred (or equivalent experience).
• 2+ years of experience in logistics, import/export, freight forwarding, shipping/receiving, or a related administrative role; relevant internships count. Entry-level candidates will be trained.
• Excellent attention to detail and strong organizational skills; able to manage documents, deadlines, and competing priorities accurately in a fast-moving environment.
• Strong written and verbal communication; dependable, adaptable, and a confident collaborator with internal teams and external partners.
• Proficiency in Microsoft Excel and Outlook, with the ability to learn logistics and ERP/TMS software quickly.
• Familiarity with Incoterms, HTS classification, ISF, or CBP/ACE is a plus (or progress toward the NCBFAA Certified Customs Specialist credential).
• Experience with apparel or fashion imports, or with a high-volume importer, is a plus.
• Able to work on-site in Los Angeles, Monday through Friday.