Supervise mortgage liquidation staff handling short sales and deeds in lieu of foreclosure. Oversee negotiations, investor approvals, compliance, foreclosure postponements, escalated calls, reporting, audits, and remediation plans. Coordinate with borrowers, agents, attorneys, investors, HUD, and management while ensuring timely resolutions and reduced loss severity. Attend mediation and settlement hearings and travel as needed.
Come join our amazing team and work a hybrid schedule!
The Liquidation Supervisor will supervise department staffed with real estate negotiators and processors tasked with completion of short sales and deeds in lieu transactions presented to the company via real estate agents, attorneys, and other third parties. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved Target Pay Range for this position is $70,000 to $80,000 plus a monthly incentive.
What you'll do:
- Supervise the staff that receives inbound & outbound calls from borrowers, real estate agents, attorneys and/or an authorized third party with questions regarding short sale and deed in lieu of foreclosure requests.
- Analysis of submitted Short Sale and REO transactions to assure investor approval and compliance.
- Work with staff for timely negotiations and counter offer that reduces loss severity and meets or exceeds company-determined property valuation, and presents counter offer to real estate agents, attorney, and authorized third parties.
- Submit negotiated files to senior management/ Investors for approval.
- Decline purchase offers with excessive variance between purchase offer price and company-determined property valuation.
- Monthly reporting and tracking of department matrix to Senior Management
- Management of postponements of foreclosure sales when additional time is needed to review and approve short sale and or deed in lieu of foreclosure requests.
- Attendance at Mediation/Settlement hearing – some travel required.
- Request variance exceptions with HUD, etc. as needed
- Initiate call campaigns for the Negotiators to make direct contact with customers
- Work on task requirements that processors and negotiators are unable to complete
- Handle escalated calls in a professional manner
- Prepare responses for Advocates, HUD, and CMS management as needed
- Involved in internal and external Audit responses and create action plans to remediate any findings
- Perform other duties as assigned.
What you'll need:
- High school diploma or equivalent work experience; some college courses in business or finance preferred.
- Three (3) or more years’ mortgage industry experience.
- One (1) or more years of related experience in loss mitigation/negotiation required.
- Knowledge of Microsoft Suite at intermediate level preferred.
- Knowledge of mortgage/real estate terminology required.
- Knowledge of industry and/or company-specific software in sales/collections required.
- Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.
- Ability to make decisions that have significant impact on the immediate work unit and monitor impact outside the immediate work unit.
- Ability to organize and prioritize own work schedule on short-term basis (longer than one month) and within allotted work schedules.
- Ability to travel up to 10%.
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.
What We Offer:
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
https://oag.ca.gov/privacy/ccpa
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
Carrington Mortgage Services Orange, California, USA Office
Orange, CA, United States
Carrington Mortgage Services Aliso Viejo, California, USA Office
25 Enterprise Drive, Suite 500, Aliso Viejo, United States, 85286
Carrington Mortgage Services Anaheim, California, USA Office
1600 South Douglass Road, Suites 110 & 200-A, Anaheim, CA, United States, 92806
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