Jobs at Carrington Mortgage Services

Build and maintain broker and seller relationships to sell wholesale and correspondent mortgage products. Source and onboard new brokers, advise on programs/pricing, train on submission systems, manage loan pipelines, liaise with internal teams to ensure timely closings and purchases, and maintain CRM and regulatory compliance.

Audits and reconciles mortgage collateral files, documentation, exceptions, inventory, and reporting across custodians. Resolves documentation issues, tracks collateral movement, manages assigned pipelines, supports pool certification and recertification, prepares management reports, and coordinates with custodians, vendors, and clients. The role also supports training, process documentation, risk mitigation, and data analysis using Excel, Visio, and internal systems.

Manages post-closing loan modification collateral documents, including receipt, review, preparation, quality assurance, recording, delivery, and compliance tracking. Coordinates with agencies, custodians, collateral departments, and vendor partners to resolve recording exceptions, monitor timelines, request extensions, and fulfill FHA, VA, USDA, HAMP, and Ginnie Mae requirements. Provides loan status reporting and follows applicable company policies and regulations.

Prepare, file, and track FHA home retention claims according to HUD and investor guidelines. Reconcile claim proceeds, loan balances, escrow, and advances; process corrections and refunds; provide posting instructions; maintain audit files and documentation; monitor deadlines, follow up on outstanding claims, and escalate denials, curtailments, and delays.

Develop and maintain BI reports and dashboards for the Mortgage Lending Division. Analyze large datasets, identify trends, validate reportable data, and support regulatory reporting such as HMDA and Fair Lending Analysis. Collaborate with business teams to gather requirements, automate reporting processes, document data definitions, and provide training on reporting tools. The role also supports data dictionaries, exception reporting, and operational improvements.

The Loss Mitigation Specialist educates borrowers about foreclosure alternatives, evaluates financial hardship documentation, determines workout eligibility, communicates approvals or denials, follows up on required agreements and modification documents, and addresses account, title, complaint, and escalation questions. The role requires mortgage servicing, collections, or call center experience, knowledge of government mortgage programs and timelines, intermediate Microsoft Suite skills, and obtaining full-state NMLS licensing within six months.

Reviews, prepares, monitors, and delivers mortgage loan modification and loss mitigation collateral documents. Coordinates recording, tracks vendor timelines, resolves recording exceptions, requests agency extensions, ensures compliance with FHA, VA, USDA, HAMP, and Ginnie Mae requirements, and provides loan status reporting.

Coordinates post-closing loan modification collateral documents, ensuring timely receipt, review, execution, recording, and delivery to agencies, custodians, and internal departments. Tracks recording timelines with third-party vendors, assists with title issues, witnesses modification documents, maintains loan status reporting, and supports compliance with HAMP, FHA, VA, USDA, and Ginnie Mae requirements.

Supports the Mortgage Lending Division by producing and maintaining routine reports, dashboards, data extracts, and ad-hoc analyses. Validates data accuracy, documents reporting procedures, investigates trends and audit issues, and collaborates with business teams to understand performance metrics and reporting needs. The role requires basic Excel and data visualization skills, foundational SQL knowledge, attention to detail, and a willingness to learn internal systems and processes.

Performs mortgage collateral file audits, reconciles documentation and reporting data, resolves exceptions, tracks collateral inventory and movement, and manages pool certification workflows. The role prepares operational reports, analyzes pipeline data, supports process training, and coordinates with custodians, vendors, and clients to ensure accurate collateral records and timely exception resolution.

The Collateral Analyst audits mortgage collateral files, reconciles documentation and reporting across custodians, resolves exceptions, tracks file inventory and movement, and manages pool certification pipelines. The role prepares recurring status reports, analyzes collateral data, supports process training, maintains procedures, and coordinates with custodians, vendors, and clients to mitigate risk and ensure timely, accurate certifications. This is an onsite position in Orange, California.

Supervise mortgage liquidation staff handling short sales and deeds in lieu of foreclosure. Oversee negotiations, investor approvals, compliance, foreclosure postponements, escalated calls, reporting, audits, and remediation plans. Coordinate with borrowers, agents, attorneys, investors, HUD, and management while ensuring timely resolutions and reduced loss severity. Attend mediation and settlement hearings and travel as needed.

Administer corporate benefits programs, including enrollment, eligibility, COBRA, claims, leave administration, billing reconciliation, compliance, audits, filings, and employee support. Coordinate with benefits vendors, carriers, brokers, payroll, accounting, and communications teams while maintaining accurate records and benefits documentation. Support annual open enrollment and ensure compliance with federal and state regulations.

Negotiates short sale offers and deeds in lieu of foreclosure, answers questions from borrowers and authorized third parties, formulates counteroffers, analyzes loss severity, communicates approvals or declines, and submits negotiated files for senior management approval. The role also postpones foreclosure sales when necessary and ensures compliance with company policies and state and federal regulations.

Reviews loss mitigation underwriting decisions, approvals, denials, income and loan modification calculations for accuracy and regulatory compliance. Ensures files are complete, properly documented, and structured for audits. Completes quality checks of Fiserv tasks, tracks errors, reports trends and process improvement opportunities, trains new hires, and supports management with peer leadership and special projects.

Prepare and distribute monthly investor accounting and loan-level remittance reports, forecast principal and interest advances, remit investor funds via wire transfers, reconcile pool-to-security and remittance differences, and validate cross-departmental data to ensure compliance with investor guidelines and servicing agreements.

Lead teams managing mortgage collateral and original documents to ensure compliance with document custodian, investor and GSE requirements. Develop policies, processes, reporting, eNote implementation, QC and validation programs. Oversee vendor/custodian relationships, loan pool certification, repool/loan sale collateral needs, and produce control and pipeline reports to meet SLAs and quality objectives.

Supervise the Credit Bureau Reporting and Corrections team, managing workflows, assignments, training, performance, disputes, escalations, and compliance with applicable laws. Oversee borrower correspondence and credit reporting corrections using eOSCAR and related systems. Develop procedures, resolve complex issues, collaborate with counsel and internal teams, and lead special projects while ensuring accurate, timely, and cost-effective loan servicing operations.

Develop and manage relationships with wholesale mortgage brokers and correspondent sellers. Generate business, explain loan programs and policies, train partners on submission and loan-lock systems, support applications, and coordinate with underwriting, processing, closing, and funding teams. Manage the loan pipeline, ensure regulatory deadlines and compliance, maintain CRM records, facilitate timely loan closings and purchases, and provide high-quality broker and seller support.

Prepares, files, tracks, and reconciles FHA home retention claims according to HUD, investor, insurer, and company guidelines. The role follows up on claim proceeds, processes corrections and refunds, provides posting instructions, maintains audit files and documentation, monitors deadlines, and escalates denials, delays, and processing issues. Success requires strong attention to detail, organization, communication, problem-solving, and knowledge of mortgage servicing and FHA claims.