Jobs at Carrington Mortgage Services

Designs, develops, optimizes, and maintains enterprise data platforms, databases, ETL workflows, reporting solutions, and business intelligence systems. Leads technical design, SDLC processes, production troubleshooting, documentation, stakeholder collaboration, and automation efforts. Requires advanced Microsoft SQL Server, T-SQL, and SSIS expertise, plus experience with data warehousing, BI, dashboards, and Microsoft DevOps. Cloud data services, APIs, Microsoft BI tools, and Python or Java are preferred or advantageous.

Reviews loss mitigation underwriting decisions, approvals, denials, income calculations, and final modification calculations for accuracy and compliance. Ensures files are complete, properly documented, and tasks are completed according to company policies and regulations. Tracks errors, reports trends, supports process improvements, trains new hires, assists peers, and contributes to special projects.

Reviews loss mitigation underwriting decisions, approvals, denials, income and loan modification calculations for accuracy and regulatory compliance. Ensures files are complete, properly documented, and structured for audits. Completes quality checks of Fiserv tasks, tracks errors, reports trends and process improvement opportunities, trains new hires, and supports management with peer leadership and special projects.

Receive, review, and monitor loan modification collateral; ensure timely delivery and compliance with HAMP, FHA, VA, USDA, and Ginnie Mae requirements; coordinate with vendors, Collateral Department, and custodian; assist clearing title issues for Partial Claims; serve as witness to documents and provide reporting to management.

Manage a liquidation department handling short sale and deed-in-lieu transactions. Oversee negotiations, analyze transactions for investor approval and compliance, submit files for approval, track department metrics, manage foreclosure postponements, attend mediations, and lead staff to reduce loss severity and meet valuation goals.

Review accuracy of loss mitigation underwriter decisions and final modification calculations, check file completeness and documentation, ensure company procedures and Fiserv tasking are followed, track errors and trends, provide error reporting and training, and support special projects and process improvements.

Support Treasury by processing and releasing funds, managing bank accounts and signatories, resolving positive pay exceptions, producing treasury reports, administering banking system access, handling unclaimed property reporting, supporting KYC/due diligence and compliance, liaising with banks and vendors, and participating in treasury initiatives and projects.

The Senior Trustee Sales Specialist manages the foreclosure process, ensuring compliance with laws, handling documentation, and responding to inquiries related to foreclosures.

Serve as an advanced subject-matter expert in mortgage loss mitigation, handling inbound/outbound calls, researching and resolving escalations, reviewing hardship documentation, recommending workout options, communicating approvals/denials, tracking cases, and coordinating with management to retain homeownership and avoid foreclosure.

Provide on-site administrative support for post-foreclosure and REO property workflows: manage inboxes, research properties, notarize and process documents, audit files for compliance, coordinate with vendors and internal teams, and maintain confidentiality.

Handle inbound and outbound borrower calls to evaluate and offer loss mitigation options (modifications, forbearance, repayment plans). Review hardship documentation, communicate approvals/denials, escalate denials to liquidation teams, coordinate with intake and escalations, and ensure compliance with company policies and federal/state regulations.

Prepare and distribute monthly investor accounting and loan-level remittance reports, forecast principal and interest advances, remit investor funds via wire transfers, reconcile pool-to-security and remittance differences, and validate cross-departmental data to ensure compliance with investor guidelines and servicing agreements.

Manage and coach Account Executives and broker relationships for wholesale and correspondent lending. Drive regional sales goals, forecasts, and reporting; ensure compliance with lending regulations; supervise loan submissions and CRM updates; provide training, mentoring, and operational collaboration; may include personal production and attendance at trade shows.

Lead teams managing mortgage collateral and original documents to ensure compliance with document custodian, investor and GSE requirements. Develop policies, processes, reporting, eNote implementation, QC and validation programs. Oversee vendor/custodian relationships, loan pool certification, repool/loan sale collateral needs, and produce control and pipeline reports to meet SLAs and quality objectives.

The Loss Mitigation Post Closing Representative manages mortgage modification documents, ensures compliance with relevant agencies, and provides reporting on loan status.

Build and maintain broker and seller relationships to sell wholesale and correspondent mortgage products. Source and onboard new brokers, advise on programs/pricing, train on submission systems, manage loan pipelines, liaise with internal teams to ensure timely closings and purchases, and maintain CRM and regulatory compliance.

Research and resolve title issues for REO and refinance transactions, review and grade title commitments, prepare curative documents and claim packages, communicate status to stakeholders, enter data into platforms, monitor resolutions, and escalate potential losses.

Review and reconcile default mortgage insurance and investor claims (FHA, VA, PMI, USDA, FNMA, FHLMC) for accuracy, document findings, escalate trends, verify taxes/insurance, enforce procedures, and complete monthly audits to ensure timely, compliant claim submission.

Provide technical design, configuration, administration, integration, and support for the company Zendesk CRM (Support, Guide, Chat/Messaging, Talk, Explore). Build workflows, triggers, automations, apps, reports/dashboards, and REST API/webhook integrations. Collaborate with business partners, PMO, and senior team members, follow SDLC and change-control processes, and create documentation and user training as needed.

Prepare and distribute investor and trustee loan-level and monthly accounting reports, reconcile cash and pool-to-security discrepancies, forecast principal and interest advances, remit funds via wire transfers, analyze remittance differences, maintain reporting systems, and coordinate with servicing teams to ensure compliance with investor agreements and regulatory requirements.