We’re BCG Digital Ventures. Welcome.
We are an ever-growing global team of the world’s most remarkable entrepreneurs, designers, engineers, venture architects, product experts and investors. Our ventures create a strategic advantage for the most important global companies.
This is BCG Digital Ventures. Adventure awaits you…
Introducing our Venture Operations Team.
Our Operations Team is how we redefine what’s possible. It’s where organizational insight aligns with operational excellence to keep our business thriving and producing imaginative ventures that have to be seen to be believed.
From human resources and information technology to marketing and operations management, the Operations Team is the internal force that drives us forward, enabling us to expand the limits of human expectation with our compelling products, services and ventures.
Together, these one-of-a-kind problem-solvers direct our inner corporate structures with incomparable precision, profound analytic foresight and a deep commitment to world-class business services.
POSITION SUMMARY:
As the US Resource Manager you will oversee resource planning and support for DV’s North America region, ensuring that our ventures are staffed with the right capabilities, that our resources are doing work that excites them and aligns with their capabilities, and that our company is practicing efficient resource management. This includes working closely with cohort leaders and regional leadership to monitor capacity and utilization, leveraging external vendors as needed, coordinating mobility efforts, and working closely with the HR and Recruiting teams on capacity planning. You will actively work with members of the operations and consulting staff, DV’s senior leadership and Performance & Growth Committee. Lastly, you will be part of a global network of resource management experts and will help to shape our resource management operations.
As DV US Resource Manager, you will use your skills to:
- Resource deployment:
- Lead US Staffing team of 5 in making day to day staffing decisions including ventures, support for proposals, sales development, usage of external resources
- Maintain real-time visibility of resource availability and capacity outlook
- Work with senior leadership, resources and venture leadership to resolve more complex staffing challenges and conflicts
- Work with global DV centers and broader BCG staffing organization to facilitate cross-office staffing
- Maintain constant communication with Finance team to monitor utilization, venture status, and staffing approvals
- Ensure overall adherence to DV’s central Staffing Principles as well as provide thought leadership on what these principles should be
- First point of contact for DV’s current Staffing system (currently Retain International)
- Capacity planning:
- Create visibility of staffing pipeline by engaging with senior leadership on upcoming/existing projects and staffing requirements, forecasting potential resource gaps
- Provide regular capacity updates at Operating Committee meetings providing insight into resource availability, resource gaps, allocation issues , maximize regional billability, and number of ventures we are able to plan for
- Develop and maintain various resource management tools and capacity forecast models (together with the Finance team), adding new projects, staff allocations and forecasting short-term and long resource needs by function
- Conduct regular check-ins with cohort leads to review utilization, performance considerations, staffing matters, etc.
- Develop proposals to enhance resource management operations, resource allocation and overall forecasting/capacity planning capability
- Vendor management:
- Work with the contingency workforce staffer reporting to you to maintain real-time forecast of DV’s vendor needs in the context of the broader capacity forecast
- Oversee the vendor management function and to source, select and monitor performance of vendors as needed
- Ensure the use of vendors fits within the overall capacity strategy
- Oversee vendor strategy and relationships for billable as well as Ops contingent staff
As a DV US Resource Manager, we are looking for someone with:
- Demonstrable work experience in a resource management role required. Managing a staffing headcount of 150+ employees
- Capacity planning experience required
- Knowledge of resource management tools including Retain or Fieldglass
- Bachelor degree strongly preferred, or equivalent number of additional years of relevant work experience
- Previous people management experience required
- Experience with vendor management for contingent resources is a plus, but not required
- Experience with working in dynamic tech / design / professional services environment preferred
- High proficiency in working with MS office (Excel, PowerPoint, Word)
- Excellent written and verbal communication skills
- Strong service orientation and sensitivity in responding to customer needs
- Resourceful; strong problem-solving capabilities; ability to multi task
- Strong interpersonal skills; able to handle difficult situations with poise, diplomacy and tact
- Flexible and adaptable to change as well as driving change
- Excellent organizational skills; thorough, meticulous attention to detail and accuracy
- Able to work independently and take initiative
The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable.
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