The Director, Customer Team Training & Enablement is responsible for the overall training and enablement of our customer team on a global basis. This role is an exciting opportunity to create and own onboarding and continued education and training programs to drive deep products/solutions knowledge and excellence across our customer facing teams. Customer facing teams include Value Architect, Solutions Engineering, Professional Services, Customer Success, Training and Support. We are looking for a strategic thinker that can see the big picture, strive for ongoing improvement and thrive in a hyper-growth, dynamic environment with a high degree of innovation.
Responsibilities:

• Design and develop training and ramp programs for our customer facing teams
• Ensure programs are scalable and accessible for all products/solutions on a global basis
• Develop continued education and training
• Create certification system for onboarding milestones and ongoing enablement trainings
• Ensure collaboration among cross-functional teams for the roll out of product releases and determining the learning needs of each customer facing teams
• Understand our partner ecosystem and help train teams on partner categories as needed
• Ability to create and host in-person training and online trainings (live, virtual, eLearning, webinar)
• Develop training and education assets library; ensure resources are easily accessible, accurate and kept up-to-date
• Interface and align with sales, product and marketing teams
• Proven analytical thinking, skills in metrics creation and project management, attention to details, and exceptional organizational skills
• Introduce new enablement programs to include networking, mentoring, and other informal knowledge sharing opportunities
• Measure and report on the effectiveness of customer team training and enablement program and initiatives
• Develop individual results by maintaining policy and procedure resources, providing coaching, conducting training sessions, and developing outcome improvement resources.
• Other duties as assigned

Qualifications:

• Self-starter who has experience taking initiative and owning end-to-end deliverables in a fast-paced environment
• Passion for customer success, empowering others and delivering value to customers
• Strong communicator in both verbal and written forms and are equally adept in communicating upwards and downward and ability to work across groups and geographies
• Bachelor's degree with 7+ years of customer team training & enablement experience, ideally with SaaS company
• Ability to translate concepts, summarize and communicate complex ideas, and clearly articulate business value with a good sense of how customer facing professionals think, operate, and absorb training
• Experience with multiple learning methodologies to effectively deliver the right content to the right audience at the right time.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Project)
• Results and success-oriented with strengths in problem solving and development of solutions
• Ability to travel both domestically and internationally