Director, Customer Team Training and Enablement at BlackLine

| Greater LA Area
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The Director, Customer Team Training & Enablement is responsible for the overall training and enablement of our customer team on a global basis. This role is an exciting opportunity to create and own onboarding and continued education and training programs to drive deep products/solutions knowledge and excellence across our customer facing teams. Customer facing teams include Value Architect, Solutions Engineering, Professional Services, Customer Success, Training and Support. We are looking for a strategic thinker that can see the big picture, strive for ongoing improvement and thrive in a hyper-growth, dynamic environment with a high degree of innovation.
Responsibilities:
  • Design and develop training and ramp programs for our customer facing teams
  • Ensure programs are scalable and accessible for all products/solutions on a global basis
  • Develop continued education and training
  • Create certification system for onboarding milestones and ongoing enablement trainings
  • Ensure collaboration among cross-functional teams for the roll out of product releases and determining the learning needs of each customer facing teams
  • Understand our partner ecosystem and help train teams on partner categories as needed
  • Ability to create and host in-person training and online trainings (live, virtual, eLearning, webinar)
  • Develop training and education assets library; ensure resources are easily accessible, accurate and kept up-to-date
  • Interface and align with sales, product and marketing teams
  • Proven analytical thinking, skills in metrics creation and project management, attention to details, and exceptional organizational skills
  • Introduce new enablement programs to include networking, mentoring, and other informal knowledge sharing opportunities
  • Measure and report on the effectiveness of customer team training and enablement program and initiatives
  • Develop individual results by maintaining policy and procedure resources, providing coaching, conducting training sessions, and developing outcome improvement resources.
  • Other duties as assigned
Qualifications:
  • Self-starter who has experience taking initiative and owning end-to-end deliverables in a fast-paced environment
  • Passion for customer success, empowering others and delivering value to customers
  • Strong communicator in both verbal and written forms and are equally adept in communicating upwards and downward and ability to work across groups and geographies
  • Bachelor's degree with 7+ years of customer team training & enablement experience, ideally with SaaS company
  • Ability to translate concepts, summarize and communicate complex ideas, and clearly articulate business value with a good sense of how customer facing professionals think, operate, and absorb training
  • Experience with multiple learning methodologies to effectively deliver the right content to the right audience at the right time.
  • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Project)
  • Results and success-oriented with strengths in problem solving and development of solutions
  • Ability to travel both domestically and internationally

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, ESPP, food, drinks, games, and so much more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
BlackLine has been offering company wide virtual fitness classes such as, Aerobics and Yoga!
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

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