HR Manager/HR Ops Manager

Job Description Summary

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!
The Service Delivery Manager for Technical Operations Sites plays a critical role in delivering high-quality, compliant, and responsive HR services to a complex operational environment. This includes supporting a shift-based workforce and managing relationships within a unionized setting. The role ensures that P&O processes are executed efficiently, aligned with business needs, and sensitive to the unique dynamics of manufacturing and technical operations.

Job Description

Key Responsibilities:

• HR Service Delivery Oversight:
  Manage and coordinate HR operational services across technical sites, including onboarding, workforce administration, time & attendance, payroll coordination, and offboarding—tailored to the needs of a multi-shift environment.
• Shift Workforce Support:
  Ensure HR services are accessible and responsive to employees working across various shifts, including early morning, night, and weekend schedules. Partner with site operations to align HR support with production cycles and shift patterns.
• Union Relations & Compliance:
  Collaborate with Employee Relations and Legal teams to ensure HR practices comply with collective labor agreements and local labor laws. Support grievance handling, disciplinary processes, and union consultations as needed.
• Stakeholder Engagement:
  Serve as a key point of contact for site leadership, line managers, and employees, ensuring HR services are delivered with consistency, empathy, and operational relevance.
• Process Improvement & Standardization:
  Identify opportunities to streamline and standardize HR processes across sites while accommodating local operational needs. Drive continuous improvement initiatives to enhance service quality and employee experience.
• Data Accuracy & Reporting:
  Maintain accurate HR data and generate reports to support audits, workforce planning, and operational reviews. Ensure timely and compliant documentation of employee records.
• Vendor & System Coordination:
  Liaise with external service providers (e.g., payroll, benefits) and internal teams (e.g., HRIS, IT) to ensure seamless service delivery and system performance.
• Project Leadership:
  Lead or contribute to HR operational projects, including system upgrades, policy rollouts, and organizational changes impacting technical operations.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field; advanced degree preferred.
• Minimum 5 years of experience in HR operations or service delivery, ideally within a manufacturing or technical operations environment.
• Strong understanding of shift-based workforce dynamics and experience working in unionized settings.
• Familiarity with HR systems (e.g., SAP, Workday) and time & attendance tools.
• Excellent stakeholder management, problem-solving, and communication skills.
• Knowledge of local labor laws and collective bargaining agreements.
• Experience with continuous improvement methodologies (e.g., Lean, Six Sigma) is an asset.

What We Offer:

• A dynamic role at the intersection of HR and operations, with real impact on employee experience and business continuity.
• A collaborative, inclusive culture focused on innovation and operational excellence.
• Opportunities for career growth within a global organization.

Why Sandoz?Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported! 

Skills Desired

Change Management, Curiosity, Data Privacy, Employee Experience, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Labour Law, Payroll, Sdm, Service-Level Agreements (Sla), Talent Development