Build and lead the inbound sales performance engine, including follow-up systems, sales sequences, coaching programs, CRM standards, onboarding, call quality, partner lead management, and funnel conversion initiatives. Create sales tools and collateral from scratch, manage SDRs and Sales Associates, coach Account Executives, oversee knowledge and compliance content, and use data and AI-enabled technology to improve conversion, show rates, and sales performance.
Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. We help companies build high-performing teams across executive assistance, administrative support, customer support, sales support, recruiting, operations, and other critical business functions.
The Role
We're looking for a Head of Sales Performance to build, own, and multiply the performance of our inbound sales engine from the first follow-up touch through close.
This is a builder's role, not a caretaker's. You won't be inheriting a finished machine; you'll be constructing one. That means creating the tools, sequences, collateral, coaching systems, and standards that make every rep on the floor measurably better and personally stepping into the work when needed.
You will lead the inbound follow-up function, strengthen the systems and processes behind it, coach the team, and ensure every qualified opportunity is managed with discipline and urgency. Beyond your direct team, you will raise the quality and consistency of how the entire sales floor sells through coaching, performance management, process improvement, and the thoughtful use of sales technology.
You will have a team, a modern sales tech stack, and clear revenue and performance targets tied directly to your ownership. As you establish the sales performance engine, your scope may expand into post-sale revenue onboarding, retention, and account expansion.
What You'll Own
- Create the sales assets the floor runs on: sequences, talk tracks, objection-handling guides, battle cards, and demo collateral from zero where nothing exists today
- Identify gaps in the sales motion and build the tool, process, or content that closes them
- Evaluate, implement, and get real leverage from AI-enabled sales tools, conversation intelligence, and automation
- Manage and develop the inbound follow-up team, including SDRs and Sales Associates
- Conduct regular 1:1s, coach performance, and hire as the team scales
- Own the pairing model between Sales Associates and Account Executives
- Establish cadence standards, ownership rules, and CRM hygiene expectations
- Manage the Sales Trainer and own onboarding and ramp-up for all new sales hires
- Design, write, and A/B test follow-up sequences across email and chat
- Use reply rate, re-engagement rate, and conversion as your primary scorecards
- Build and manage the no-show recovery motion for cancellations and missed demos
- Turn missed and cancelled demos into rebooked conversations
- Build and run reactivation campaigns for aged and closed-lost opportunities
- Reduce stage-to-stage drop-off across the funnel, beginning with the weakest-performing stage
- Oversee the handling of leads and opportunities generated through channel partnerships
- Establish clear ownership, follow-up, and reporting standards for partner-sourced opportunities
- Track channel partner performance and evaluate its effectiveness as a source of new business
- Review recorded calls and demos using a written sales scorecard
- Maintain a fixed monthly call-review coverage target for every representative
- Coach Account Executives on discovery, objection handling, urgency, and securing second calls
- Run regular calibration sessions to ensure consistent scoring and coaching standards
- Join live deals when a representative needs support moving an opportunity forward
- Own the sales knowledge base as the company's single source of truth
- Maintain the content that powers our AI sales chat assistant
- Establish a regular review cadence so customer-facing information remains accurate and current
- Ensure claims made by sales representatives and automated channels are accurate and compliant
Build the Sales Performance Toolkit
Team Leadership
Follow-Up and Mid-Funnel Conversion
Channel Partner Lead Management
Sales Quality and Coaching
Knowledge and Compliance
Requirements
- At least 4 years of experience in inside sales, sales development, sales enablement, revenue operations, or a similar commercial role
- At least 2 years of experience managing or coaching a sales team
- A track record of building sales systems, tools, or programs from scratch not just running ones that already existed
- Proven experience improving follow-up, pipeline conversion, show rates, or sales-cycle performance
- Strong understanding of inbound sales funnels, lead management, and mid-funnel conversion
- Experience coaching sales representatives on discovery, objection handling, urgency, and deal progression
- Ability to review sales calls, identify performance gaps, and provide clear, actionable feedback
- Hands-on experience building sales sequences across email, chat, SMS, or other follow-up channels
- Strong CRM discipline and experience working with platforms such as HubSpot or Salesforce
- Comfortable using data to diagnose funnel problems, set targets, and manage performance
- Strong written and verbal English communication skills
- Willingness and ability to work Pacific Time hours
- Experience managing both SDRs or Sales Associates and Account Executives
- Experience owning sales onboarding, training, and rep ramp-up programs
- Experience building no-show recovery, closed-lost reactivation, or aged-pipeline campaigns
- Familiarity with AI-enabled sales tools, conversation intelligence, and sales automation platforms
- Experience creating sales collateral, playbooks, or enablement content adopted floor-wide
- Experience working in a high-growth startup, SaaS, staffing, outsourcing, or technology-enabled services company
- Experience managing leads generated through channel partnerships
- Familiarity with compliance, sales claims management, and maintaining a customer-facing knowledge base
Preferred
Wing Assistant Irvine, California, USA Office
5270 California Ave, Irvine, CA, United States, 92617
Similar Jobs
Artificial Intelligence • Information Technology • Insurance • Machine Learning • Software • Automation
Leads global sales performance and operations for an enterprise SaaS organization. Responsibilities include pipeline inspection, forecasting, deal desk management, sales methodology enforcement, KPI development, enablement, performance management, quota and territory planning, incentive design, Salesforce execution, quote-to-cash optimization, and executive reporting. Partners with the CRO and global sales leadership to improve execution across complex, long-cycle enterprise deals.
Top Skills:
Challenger SalesClariForce ManagementGongMeddpiccSalesforce
AdTech • Artificial Intelligence • Big Data • Machine Learning • Marketing Tech • Mobile • Software
Develop and maintain production machine learning models, build scalable training and serving technologies, optimize real-time and batch ML pipelines, and monitor model performance and drift. The role involves deep neural networks, recommendation systems, automated retraining, ML research, engineering excellence, and communicating technical concepts to diverse audiences. Candidates need 6+ years of industry ML experience, strong coding skills, and experience deploying neural networks at scale.
Top Skills:
Batch ProcessingDeep Neural NetworksMachine LearningMachine Learning PipelinesReal-Time ProcessingRecommendation Systems
Financial Services
Design, develop, test, deploy, and maintain scalable software solutions supporting critical business operations. Collaborate with product, architecture, and operations teams; troubleshoot technical issues; participate in code reviews, documentation, and agile ceremonies; and support CI/CD pipelines. Apply enterprise-authorized AI-assisted development tools responsibly to improve engineering productivity while validating security, quality, and performance. Required experience includes 3+ years of software engineering, programming, testing, version control, cloud platforms, and distributed systems.
Top Skills:
Ai-Assisted Development ToolsCi/CdCloud PlatformsDatabricksDistributed SystemsDockerGitJavaKubernetesNosql DatabasesPythonRelational Databases
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
