Head of Governance for Quality and Project Management

As Head of Governance, Quality and Project Management for Bosch Building Technologies North America (BT-NA), you are responsible for establishing and maintaining an effective governance and management systems that supports customer satisfaction, profitable growth, compliance, operational performance & continuous improvement across the North American Building Technologies business. This position reports to BT/ADM and BT/QMM and regionally, to the Senior Vice President of Operations, (BT-IN/CL)

You will provide the Senior Vice President of Operations and leadership team with independent transparency that governance is effective, projects are under control, material risks are identified and mitigated, and quality issues are systematically prevented and resolved. This position can be located from any of our major Bosch Building Technologies offices in North America.

Responsibilities:

• Direct ownership of Quality Management, the BT-NA Management System & governance framework of PMO. Functional governance and assurance include audits, corrective actions, process compliance, management reviews and control effectiveness. Legal, Compliance, HSE, Data Privacy, Information Security, Product Security and Corporate Security remain coordination/interface responsibilities unless explicitly assigned otherwise.
• You will report according to the applicable BT organizational model and maintain strong functional interfaces with Administration BT/ADM, Project Management Office BT/PMO and Quality Management BT/QMM.
• Within BT-NA, you serve as an independent governance and quality authority with the mandate to challenge business decisions, escalate material risks and quality concerns, and require appropriate corrective actions when BT standards, customer commitments or regulatory requirements are at risk.
• You coordinate BT-NA matters within the BT Community; Administration & Governance including interfaces to the Compliance Management System (C/CMD-BT), Legal Matters (C/LSI-BT), Health, Safety and Environment (BT/HSE), Protection and Security (BT/PSO), Data Privacy, Information Security and Product Security, and ensure that applicable requirements are translated into practical and sustainable BT-NA processes and controls.
• As Head of the BT-NA PMO, you own the project and portfolio governance framework for customer projects, internal development projects, Merger & Acquisition projects and organizational development projects. This includes project classification, stage/gate standards, project health and risk transparency, executive portfolio reporting, escalation mechanisms, independent reviews of high-risk or critical projects, lessons learned and project recovery standards.
• Own the Voice of the Customer governance process, ensuring customer feedback, trends, escalations, and service & project delivery outcomes are analyzed and incorporated into quality and operational improvement initiatives.
• Coach, mentor and competence center for classic, agile and hybrid project management methods
• Execute and coordinate the BT-NA audit and assurance program, including internal and external audits
• You govern and execute internal assessments, including PMI and integration-related assessments and advise management at all levels on implementation of guidelines and assessment results
• Quality responsibility of implementation and continuous improvement of a forward-looking BT-NA quality strategy covering hardware, software, services, customer projects and lifecycle services.
• You govern quality standards that support high customer satisfaction, technological excellence and commercial performance, and establish customer-quality governance
• Own quality throughout the lifecycle of BT-NA hardware, software and services
• Execute a BT-NA quality scorecard covering relevant measures such as customer complaints, cost of poor quality, warranty/rework, project quality, audit findings, CAPA closure, supplier/partner quality, product/service nonconformities and customer satisfaction.
• Govern and coordinate a systematic BT-NA business risk management process, ensuring material operational, project, quality, compliance and organizational risks are identified
• You own the governance of quality assurance in customer projects and services
• In coordination with Procurement and Operations, you define the governance framework for supplier, subcontractor and strategic partner quality
• Govern management-system and quality integration for acquisitions, including maturity assessment, process harmonization, audit readiness, project-management standards and incorporation into the BT-NA control framework.
• You own and develop the Governance, Quality and PMO organization, including organizational design, resource planning, objectives and KPIs, talent and succession development, budget stewardship, and capability building across the broader BT-NA organization.

Supervisor Duties:

In accordance with applicable Company policies/procedures and Federal/State laws, will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Professional Competencies:

• Resilience: Ability to maintain composure and adapt swiftly amidst uncertainty and rapid changes.
• Strategic Agility: Capacity to analyze situations critically and make prompt, well-informed decisions, considering diverse scenarios and potential outcomes.
• Entrepreneurial Mindset: Willingness to take calculated risks and explore innovative solutions to drive growth and capitalize on opportunities.
• Collaborative Leadership: Skill in fostering collaboration and teamwork across diverse stakeholders and departments to achieve common objectives.
• Resourcefulness: Ability to effectively leverage available resources, networks, and expertise to address challenges and capitalize on synergies.
• Attention to Detail: Capability to manage intricate details and nuances, ensuring thorough planning and execution of strategic initiatives.
• Emotional Intelligence: Aptitude in understanding and managing emotions to navigate sensitive situations, negotiate effectively, and build strong relationships.
• Adaptability: Willingness and ability to adjust strategies and approaches in response to evolving market dynamics, regulatory requirements, or unexpected developments.
• Clear Communication: Strong communication skills to articulate complex ideas, influence stakeholders, and navigate challenging conversations.
• Ethical Integrity: Commitment to upholding high ethical standards and integrity, ensuring transparency and compliance with regulations and corporate governance principles.

• Bachelor’s degree in engineering, business, quality, operations or a related discipline
• 12–15 years of progressively responsible leadership experience in quality, governance, operations, project management or related functions, preferably in a complex technology, project and service business and an international matrix organization.
• Established project and portfolio management capabilities including Merger & Acquisition activity
• Demonstrated experience with quality management systems and ISO 9001, audit/assurance, project and portfolio governance, customer/project quality, continuous improvement and root-cause methods, executive-level risk management and organizational transformation.
• Strong consulting, organizational and change-management skills, conceptual strength, commercial judgment and sufficient understanding of IoT, software, connected products, cybersecurity/product-security interfaces and digital services to govern quality and risk effectively.
• Analytical judgment, structured goal orientation and high integrity. Your ability to distinguish systemic from isolated problems, translate corporate requirements into pragmatic business processes, challenge constructively, act independently and assertively, and influence effectively across engineering, operations, sales, project management and corporate functions.
• You are an experienced transformational leader who develops people and capabilities, builds effective cross-functional communities, communicates credibly with executive and operational audiences, and demonstrates the independence and executive presence required to escalate material risks and drive sustainable corrective action.
• Fluent English written and spoken

Preferred Qualifications:

• Additional commercial, legal, quality or project-management education is an advantage.
• M&A/integration and software/digital/service quality experience are desirable
• PMP, GDPA, PRINCE2 or equivalent certifications is an asset
• Fluent German written and spoken

Psychical Demands;
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job:

• Must be able to effectively communicate, (i.e., see, hear, speak, and write clearly), in English, in order to communicate with colleagues and/or customers;
• Manual dexterity required for all day computer work, occasional reaching, lifting of light office objects, and operating office equipment.
• Ability to focus, at a computer, for extended periods of time.  

Working Conditions;
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job:

• The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate.

Additional Information:

• Compensation: $125,000 - $150,000 + $20% Annual Bonus (DOE)
• Working Hours: This position generally works Monday- Friday, overtime and on call when necessary
• Travel Requirements: 20 – 30%
• Benefits:
• Medical 
• Dental 
• Vision 
• Flexible Spending Accounts 
• 401K w/ company match 
• Life/AD&D/LTD 
• Paid Vacation/Sick/Holidays 
• Employee Assistance Program 
• Pet Insurance 

Equal Employment Opportunity Statement
This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Equal Opportunity Employer, including disability / veterans.

All your information will be kept confidential according to EEO guidelines.

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Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at [email protected]. Please note our HR representatives do not have visibility of application or interview status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Indefinite U.S. work authorized individuals only. Future sponsorship is unavailable. U.S. work authorized individuals only.