Global Operations - Travel Manager, Client Services & Program Support

Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally. 

The Role

The Travel Manager, Client Services & Program Support serves as a senior travel subject matter expert responsible for delivering elevated support across complex, high-touch travel scenarios while helping optimize travel operations, traveler experience, and meetings/event-related travel coordination.

This role is not a traditional travel agent position; rather, it functions as an internal strategic travel operator and escalation point that bridges white-glove traveler support, vendor/agency partnership management, and travel program execution. The ideal candidate brings deep entertainment or high-touch corporate travel experience, understands the nuances of servicing demanding travelers and assistants, and can navigate complex travel situations with exceptional judgment and service orientation.

Key Responsibilities

White-Glove Travel Support/Escalation

• Serve as a senior escalation point for complex, high-touch, VIP, and sensitive travel scenarios
• Partner with travelers, assistants, and internal stakeholders to support challenging itineraries and service recoveries
• Leverage vendor and industry relationships to drive exceptional traveler outcomes and service resolution
• Provide consultative guidance on travel options, logistics, and traveler experience enhancements

Program & Operational Support

• Support optimization of travel booking processes and traveler workflows across the organization
• Partner with Travel Operations leadership on policy implementation and operational enhancements
• Help drive traveler adoption of preferred tools, processes, and booking behavior
• Support travel communications, training, and change management initiatives

Meetings/Events/Group Travel

• Lead coordination of travel logistics related to meetings, off-sites, and group travel initiatives
• Partner with Meetings & Events, Procurement, and business stakeholders to support seamless execution
• Advise on travel strategy and logistics for high-profile internal and external events

Vendor/Technology Partnership

• Act as key liaison with travel agency/TMC and booking platform partners
• Identify service gaps and operational improvement opportunities within booking and servicing channels
• Support testing and rollout of travel tool enhancements and traveler-facing platform updates

Requirements

• 5-7 years of travel industry experience, preferably within entertainment, executive/VIP travel, or high-touch corporate travel
• Prior travel agent, advisor, TMC, or agency experience strongly preferred
• Deep understanding of complex domestic and international travel logistics
• Experience supporting demanding clients/executives in fast-paced, service-oriented environments
• Experience supporting meetings/events or group travel logistics preferred
• Strong working knowledge of travel booking platforms and servicing workflows
• Exceptional judgment, composure, and customer service orientation
• Strong relationship management and vendor partnership skills

Location

• This role is based in our Los Angeles office.

Compensation

The annual base salary range for this position is as follows:

Los Angeles, CA - $111,000 - $137,000

This position is also eligible for benefits and a discretionary bonus. Ultimately, the salary may vary based upon factors including, but not limited to, relevant experience, time in the role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Benefits

At CAA, we offer a competitive compensation and benefits* package for all regular full-time employees:

• Benefits where the company pays 80%-100% of the cost include:
• Medical,
• Basic Life and AD&D Insurance
• Telemedicine
• Employee assistance and mental health counseling in person, virtually or through text
• Paid Vacation / Holidays
• Paid Sick Time
• Paid Parental Leave and Other Paid Leaves of Absence
• NICU leave
• Bereavement resources
• Adoption Benefits
• Educational Assistance
• Mental Health Resources
• Employee Assistance Plan
• Employees may also elect to participate in voluntary benefits
• Dental, Vision Insurance
• 401K Plan
• Flexible Spending Accounts (Health Care and Dependent Care)
• Health Savings Account
• Voluntary Life and AD&D Insurance
• Employee Perks
• Commuter Benefits

*Benefits offered also include other statutory mandated benefits

Qualified applications with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers.

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

The absence of a permanent address is not a bar to employment. The Company does not discriminate against individuals based on housing status, including the absence of a fixed address.The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.