City National Bank
City National Bank proudly offers services, tools and technology that put our people and communities first.

Funds Transfer Investigator Senior

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This position is responsible for researching, analyzing, and responding to internal and external clients and other banks regarding inquiries and discrepancies in wire transfer transactions.
What you will do

  • Responsible for analyzing, researching and documenting wire inquiries and discrepancies
  • Initiate inquiries with other financial institutions
  • Manage case load and within reasonable timeframe resolve cases
  • Identifies recurring problems and issues and makes recommendations for possible procedure changes
  • Speaking with clients on the phone, answer client's questions and confirming wire details.


  • Bachelor's Degree or equivalent
  • Minimum 2 years of customer service experience
  • Minimum 2 years of foreign and domestic wire transfers processing

Skills and Knowledge

  • Must possess a thorough understanding of domestic, international and foreign currency wire processes, operating procedures and regulatory compliance issues.
  • Requires the ability to communicate clearly and professionally both verbally and in writing.
  • Good problem solving skills
  • Will be expected to handle a case load of 5 - 10 new investigations daily with up to 25+ open cases at any given time.
  • Ability to identify risk factors and provide alternatives to mitigate
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Customer service focus with the ability to respond to requests in a timely manner
  • Ability to follow policies, procedures, and regulations
  • Strong organizational, multi tasking, and prioritizing skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Starting base salary: $24.46 - $36.69 per hour. Exact compensation may vary based on skills, experience, and location.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

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What are City National Bank Perks + Benefits

City National Bank Benefits Overview

We strive to be the best at whatever we do, and that includes the benefits and perks we offer our colleagues.

We understand that colleagues have different needs. As a result, we look to offer a holistic program to support and address physical, emotional, financial and social needs.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Remote work program
Mandated unconscious bias training
Diversity employee resource groups
Our 11 Colleague Resource Groups (CRGs) help colleagues deepen their relationships and knowledge at work, encouraging more people to connect, learn and celebrate with each other.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Coverage generally begins on the first day of the month following employment, and colleagues are able to cover spouses, domestic partners and/or dependent children.
Life insurance
Wellness programs
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K) matching
Pretax and Roth 401(k) - the company matches 75% of the first six percent of eligible pay a colleague contributes each pay period. Match dollars are immediately vested.
Performance bonus
Some positions may be eligible for bonus and/or commissions
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Vacation & Time Off Benefits
Paid volunteer time
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Mother's room
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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