Coldwell Banker The Real Estate Centre
Funding and Post Closing Supervisor - US Remote
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Supervise Post Closing Specialists supporting escrow officers with funding and post-closing transactions. Responsibilities include hiring, onboarding, scheduling, coaching, performance management, workflow and capacity management, escalation resolution, customer service, process improvement, reporting, and cross-functional collaboration. The role requires real estate transaction processing experience, especially title and escrow post-closing or funding activities, along with strong communication, problem-solving, confidentiality, and remote-work skills.
The Post Closing and Funding Supervisor will add value to our local Escrow Officer teams by assisting with creating a seamless post-closing process experience. With a relentless focus on talent, you will directly manage a group of Post Closing Specialists who provide centralized post-closing and funding support to a variety of Escrow Officers while managing workflow based on volume of transactions and serve as the first point of escalation for questions and issues. This position is uniquely poised to not only drive the efficiency and product quality of the team, but to also play a pivotal role in developing and building the culture of the team. The primary focus of this position is to hire, train, develop and engage the Post Closing Specialists.
Responsibilities:
Team Supervision:
Lead a team of Post Closing Specialists to drive team success. This includes:
- Manage capacity and workflow of each Specialist.
- All aspects of hiring, interviewing and on-boarding.
- Staff orientation/training.
- Ongoing training and development.
- Prepare staff schedules; manage vacation requests; review and approve timecards.
- Perform annual performance reviews and performance management as needed.
Collaboration and Service:
Act as main point of contact for team members within an assigned market. This includes, but is not limited to:
- Provide support with critical escalations and local leadership questions.
- Identify Escrow Officer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner.
- Collaborate with key stakeholders to enhance efficiencies of processes and communications.
Finding a Better Way:
- Continuously evaluate procedures to proactively seek improvements; find new ways to create efficiencies and increase productivity of team.
- Analyze customer feedback as well as prepare reports for review and recommendation.
Qualifications:
- Minimum 2 years previous supervisory experience.
- Prior Real Estate transaction processing and customer service experience.
- Experience with managing title and escrow transactions, particularly post-closing and/or funding activities
- Ability to provide feedback to employees through coaching and training to further their success and a willingness to motivate staff; a leader by example willing to take on additional duties as needed.
- Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members.
- Excellent verbal and written communication skills.
- A “people-first” approach with the ability to keep the agent and consumer at the center of the transaction.
- Ability to coach team on providing exceptional customer service throughout the transaction process.
- Ability to learn and navigate multiple software systems with an elevated level of competency.
- Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality.
- Demonstrable history of effectively collaborating with different departments and leaders.
- Adaptable, able to prioritize and manage competing demands with a willingness to try new things.
Integrated Services delivers transaction services designed to support the full real estate lifecycle – title and escrow, mortgage, insurance, and home warranty – to deliver a seamless, compliant transaction from contract to close. It combines national strength with local precision, leveraging deep local expertise while being backed by the scale and resources of Compass International Holdings, enabling streamlined, transparent, and efficient support for homebuyers and sellers.Integrated Services operates across all 50 states and is supported by about 3,000 experts across the country. Integrated Services is a subsidiary of Compass International Holdings.
Compass International Holdings is a global real estate services company empowering real estate professionals with everything they need to realize their entrepreneurial potential. With a presence in every major U.S. city and approximately 120 countries and territories, Compass International Holdings serves millions of buyers and sellers through a portfolio of some of the most recognized and iconic brands: @properties, Better Homes and Gardens® Real Estate, CENTURY 21®, Christie's International Real Estate, Coldwell Banker®, Compass, Corcoran®, ERA®, and Sotheby's International Realty®. In addition to brokerage services, Compass International Holdings offers integrated services, such as mortgage, title, insurance, escrow, and relocation.
- NYSE: COMP
- 340,000 Real Estate Professionals
- 2,000+ independently owned and operated brokerages
- 120 countries and territories
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Supervise Post Closing Specialists supporting escrow officers with funding and post-closing transactions. Manage staffing, hiring, onboarding, schedules, training, performance, workflow, escalations, customer issues, and process improvements. Analyze feedback and reports, collaborate with stakeholders, maintain service quality, and ensure efficient transaction support in a remote, high-volume environment.
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