VP, Revenue Operations
LOCATION: Santa Monica, CA or Remote
TITLE: VP, Revenue Operations
REPORTS TO: SVP, Finance
Do you want to help build the end-to-end Go-To-Market (GTM) commercial, operations and systems infrastructure for a category-leading health tech business?
TigerConnect is currently seeking a VP, Revenue Operations who will lead us through the next phase of growth by leading the performance, strategy, alignment and execution of revenue operations and sales enablement. You will partner with Go-To-Market (GTM) leadership across sales, marketing and customer success along with finance leadership to drive end-to-end commercial process optimization and reporting strategy, revenue stack strategy and management, sales and customer success process optimization, and lead key strategic and operational initiatives to optimize the end-to-end customer life cycle in order to maximize the company’s revenue potential.
This high-impact operational leadership role that will help define the vision for how we grow. Successful candidates will have deep expertise in revenue operations in a fast-growing SaaS company, demonstrated leadership in building high performing, collaborative teams and passion for continuous improvement and optimization.
How You’ll Contribute to TigerConnect Success:
- Analyze the performance of the company’s commercial organizations across the customer life cycle to identify gaps and implement best practices. Use this analysis to inform senior leadership of emerging trends and drive commercial excellence and enablement
- Partner with sales, marketing and customer success leadership to continuously refine and improve the revenue forecast and own the accuracy of the pipeline and forecast
- Develop key metrics that provide insights into commercial planning, process, and effectiveness of our GTM efforts
- Create, maintain and drive adoption of a full customer life cycle KPI dashboard
- Collaborating with sales, customer success and product marketing, develop and oversee programs that promote the right sales methodology to support the effective onboarding and ongoing training of the sales and customer success teams
- Coach and collaborate with sales leaders through the rollout and subsequent measurement of new programs and initiatives
- Manage the quota and territory assignment processes to maximize sales productivity
- Working with People, Finance and Sales leadership develop sales incentive compensation programs that reinforce company objectives
- Drive planning activities to align with GTM Leaders strategic priorities
- Support and execute on company go-to-market strategy and the introduction of new solutions and services
- Owns internal sales process and proactively looks for opportunities for improvement
- Manage and optimize company’s deal desk and RFP proposal process to optimize deal structure, maximize sales person time and align relevant cross functional teams while improving quote-to-contract efficiencies
- Drive talent development inside his/her team
- Promote a data driven metric focused culture in our sales team
- Own the integration of the entire GTM technology stack and implementation of subsequent technologies, ensuring it meets the rapid growth of the business and furthers our revenue attainment objectives
What You Bring to the Table:
- 10+ years of work experience in revenue operations, sales operations or strategic sales roles in a high growth SaaS environment
- 4+ years of experience leading a ops team and recognized leadership skills to build and develop a highly performance team
- Expertise in revenue stack management and integration including Salesforce, Marketo, Outreach, Bizible, reporting tools and associated sales and marketing tools
- Demonstrated fluency with SaaS reporting and KPIs and end-to-end revenue management best practices in SaaS operating model
- Excellent analytical skills to compile large amounts of data into an understandable format for decision-making. Ability to simplify
- Effective interpersonal and communication skills, collaboration and cross-functional team leadership
- Effective organizational, multi-tasking and time management skills
- Bachelor's Degree in Business Administration or related field; Advanced degrees in Business or Analytics preferred
- Ability to work under pressure
- Be an effective communicator across all levels of management
- Ability to inspire confidence across the organization
- Positive attitude, adaptability, prioritization, multi-tasker and effectively work under pressure
- Demonstrate problem solving & negotiation skills
- Focused on impact and action
- High interest in sales and business development
Who We Are:
TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes. Trusted by more than 7,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day. We are recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, Best Places to Work in Healthcare 5 years in a row (2015, 2016, 2017, 2018, and 2019) and Built In LA’s 2021 Best Places to Work, Best Midsize Companies to Work, Best Paying Companies and Best Perks & Benefits.
Why We’re Different:
- We are the largest provider of clinical communication and collaboration solutions in the U.S.
- We're making much-needed, major changes in the healthcare industry - allowing nurses and doctors to treat more patients, more quickly
- Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
- An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (www.tigerconnect.com/about)
- A fun environment that embraces a “work hard-play hard” culture
- We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows
- This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan
TigerConnect is an Equal Opportunity Employer.
*Recruiting firms that submit resumes to TigerConnect without first entering into a written contract with TigerConnect will not be entitled to any compensation on candidates referred by that firm.
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