Senior GTM Operations Analyst

| Greater LA Area
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
The Senior GTM Operations Analyst will be will have strong operational and analytical experience. You will partner with the Customer Training and Partner Success teams to enforce and improve processes, manage metrics and reporting and ensure consistency and maximum efficiency. You will also provide administrative support for our Learning Management System (LMS) and BlackLine U. We are looking for someone who is an independent self-starter, a great communicator, and someone who thrives in a dynamic fast-paced environment.

Responsibilities:
  • Develop and deliver accurate analyses, reports, dashboards and ad-hoc request for the Customer Training and Partner Success teams in order to optimize efficiency and effectiveness as well as present findings and provide actionable insight.
  • Leverage business systems including SmartSheet, Salesforce, LearnUpon, and Gainsight to deliver reliable, scalable and efficient solutions to support team objectives
  • Partner with teams to document workflow and SOPs. Identify opportunities for improvement and recommend innovative solutions. Identify key process and performance metrics improvements.
  • Act as the primary administrator of the Learning Management System (LMS) which includes creating learning paths, publishing courses and managing users.
  • Set up onsite classes, virtual instructor-led classes via Webex, the LMS and training tenant environment tasks.
  • Manage student registrations and enrollments. Communicate confirmations and reminders for all live virtual and onsite training events, both public and private.
  • Administer student completion certificates, CPE Credits, and student evaluations.
  • Track all training related CPE-content per NASBA guidelines for auditing purposes.
  • Support operational tasks and metrics for a Partner Training and Certification program. Evaluate and make recommendations on automating and streamlining current processes.
  • Respond to and address training-related questions/cases from customers, partners, and employees in a timely manner, working with BlackLine Support, as needed.
  • Provide event management support for user conference and roadshows. This includes onsite support, demonstrating use of BlackLine U, answering questions etc.
  • Partner with Finance to ensure timely month-end invoicing activities and reconciliation
  • Execute special projects such as ad-hoc reports, financial and capacity models, implementing tools/systems and analysis for monthly and annual forecast adherence models.
  • Perform other duties as assigned.
Required Qualifications:
  • BS/BA in Business Administration, Finance or a related field
  • At least 5 years of experience working in a product training organization supporting customer, partner, and internal audiences
  • At least 3 years of demonstrated analytical experience building dashboards, reports, and capacity models
  • Familiar with all operational and administrative facets of training delivery, virtual and onsite.
  • Strong customer focus; responding to questions within defined SLAs.
  • Strong knowledge of Excel (vLookup, pivot tables, charts) and other tools to measure performance of a training business.
  • Savvy with learning management systems.
  • Ability to prioritize and balance multiple, on-going projects and adhere to project schedules.
  • Ability to work independently and collaboratively, establishing excellent relationships with extended training team as well as with Product, Marketing, Support, Partner Channels, etc.
  • Outstanding verbal and written communication skills and ability to communicate ideas and information effectively, clearly and concisely.
  • Displays the ability to exercise independent judgment and discretion on managing important processes and execution in a global audience
  • Strong team player, results driven, metrics-driven and thrives in fast-paced environment
  • Excellent analytical thinking, problem solving, organizational and time management skill
  • Ability to own responsibilities and make high level business decisions with limited supervision

 Preferred Qualifications:

  • Experience with Smartsheet, Salesforce, Webex, LearnUpon, Gainsight
  • Familiar with BlackLine or other common financial systems such as Hyperion, etc. is a plus.

 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, ESPP, food, drinks, games, and so much more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

More Jobs at BlackLine47 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Product
Project Mgmt
Content
Developer
new
Los Angeles
Product
new
Los Angeles
Finance
new
Los Angeles
Product
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Content
new
Los Angeles
Finance
new
Los Angeles
Product
new
Los Angeles
Data + Analytics
new
Los Angeles
Developer
new
Los Angeles
Data + Analytics
new
Los Angeles
Design + UX
new
Los Angeles
Finance
new
Los Angeles
Operations
new
Remote
Developer
new
Los Angeles
Developer
new
Los Angeles
Data + Analytics
new
Los Angeles
Finance
new
Los Angeles
Data + Analytics
new
Los Angeles
Data + Analytics
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Project Mgmt
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Product
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Finance
new
Los Angeles
Design + UX
new
Los Angeles
Finance
new
Los Angeles
Marketing
new
Los Angeles
Developer
new
Los Angeles
Project Mgmt
new
Los Angeles
Product
new
Los Angeles
Developer
new
Los Angeles
Marketing
new
Los Angeles
Project Mgmt
new
Los Angeles
Operations
new
Los Angeles
Data + Analytics
new
Los Angeles
Developer
new
Los Angeles
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView BlackLine's full profileSee more BlackLine jobs