Marekting Operations Manager
Customer service is broken — stuck in a time warp. As everything has evolved around it, the technology available to support the way businesses engage with customers has mostly stood still. The tools we have on the phones in our pockets are wildly superior to what’s available to us when we engage with our favorite brands. The truth that no one wants to say out loud is that Big Tech has held the customer experience hostage for decades with its giant servers, complex implementations, buried software and expensive contracts. And that’s just not ok with us.
So we founded Edify and built Huddle to seize the opportunity in the void. With customer experience being the final frontier in winning the hearts and dollars of consumers long-term, the brands who prevail are going to be the ones who have tools to do what no one else can. At last, there’s a more predictable, reliable, cost-effective, transparent, full-featured, cloud-native, easy-to-get-and-use, intuitive, accessible, genius single piece of software that’s changing everything.The time for employees to love work, and customers to love companies is here. And finally, so are the tools.
We are Edify. And we’re customers, too.
Edify’s Revenue Operations Specialist plays a critical role in supporting sales, marketing, client success and channels in their ability to leverage leading edge technology and data. Reporting up through marketing but with responsibilities in all revenue-related teams, the Revenue Operations Specialist has a wide range of responsibilities including both marketing and sales operations. Duties include, Salesforce and Hubspot administration, report writing, sales enablement and nearly anything that removes barriers from sales and marketing.
Responsibilities
- Shares responsibility for Edify’s martech software, including, but not limited to, Salesforce CRM, Outreach, Hubspot, Terminus, Google Analytics, LinkedIn Sales Navigator, Discover.org, and RevOps (CPQ/Signing).
- Interact and support relationships with martech vendors.
- Assist with training new team members who require access to elements of Edify’s martech software stack.
- Manage reports and dashboards that provide actionable insight into recent and historical sales activities that drive team performance.
- Assist with data management, including list imports, exports, report writing, visualization.
- Assist sales and marketing as required with presentation of data and trends.
- Perform martech administrative duties as directed; including user roles and profiles, security settings, access settings, etc.
- Manage workflow, customization, and development, suggest improvements to business processes and workflows to revenue-owning teams.
- As-needed - Provide tier 1 Support for all martech users.
- Support sales as directed with their ability to configure, price, quote, and execute contracts with prospective customers and business partners.
- Advise marketing on best practices as they relate to marketing technology, analytics, and emerging technologies.
- All other duties assigned.
Qualifications
- 2+ years previous experience in a sales or marketing as an individual contributor or sales/marketing support or analytics role.
- Bachelor's degree or commensurate B2B sales/marketing/channels experience
- Strong Microsoft Excel, PowerPoint and Word skills required.
- Ability to solve problems independently, think critically, research and identify operational best practices.
- Must have experience building reports and dashboards on Salesforce.
- Excited to work in a leading edge martech stack with a complex set of integrations.
Bonus Qualifications
- 2+ years of Salesforce or Hubspot administration
- Certified Salesforce Administrator a plus, additional martech certifications desirable.
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