The primary function of the Director of Accounts Receivable role is to create and maintain a cross-departmental collections process for outstanding customer invoices by leveraging existing SaaS finance tools and managing the daily activities of collection specialists. This role is tasked with troubleshooting and problem-solving collection issues by coordinating with the Sales Organization, Sales Operations, the Services Organization, and the Legal Department. Our ideal candidate has a working knowledge in accounting, historical accounts receivable management experience for a public company, as well as strong project management skills. Ultimately, the Director of Accounts Receivable should be able to ensure collections efficiency, minimize past due accounts, forecast future cash inflows, provide real-time executive reporting on collections status, and ensure accounting accuracy throughout the entire accounts receivable process. The Director of Accounts Receivable will report to the Chief Accounting Officer.
Responsibilities:

• Set objectives for the accounts receivable team that align with BlackLine's overall goals with regard to customer relationships and cash flow needs
• Effectively execute day-to-day collections activities by identifying, resolving and mitigating account/payment delinquencies in a timely manner
• Maintain cross-functional relationships with Sales, Sales Support, Sales Operations, Customer Service, and Legal to ensure the accuracy of each business transaction
• Manage the collections team daily, creating clear KPI's for their performance, reporting on those KPI's, and evaluating actual results against aforesaid performance indicators
• Resolve client-billing problems while applying good customer service
• Prepare robust Aging Reports for management review
• Work with external auditors for audit requirements
• Prepare yearly/quarterly write off recommendations for bad debt provision
• Prepare AR Adjustments including credit memos, rebills and write-offs as required
• Oversee application of cash receipts
• Perform key SOX controls for the AR process
• Perform cash flow/collections forecasts with detailed assumptions as well as a retroactive review of performance against forecast
• Provide reporting on cash collection and A/R Aging status that is appropriate for Executive/Board level consumption
• Manage "big data", possessing core competencies to evaluate trends in thousands of invoices and customer payment transactions
• Evaluate every phase of the collection cycle, evaluating opportunities for automation and efficiency
• Establish a collections protocol that is proactive, prior to an invoice becoming past due
• Ensure that all requests/questions routed to the Billing and Collections e-mail queue from customers and the Sales Organization are addressed on a daily basis

Qualifications:

• Ability to manage up to 15 employees
• 15+ years of total Collections and Accounts Receivable experience, with at least 10+ years in a managerial capacity
• Proficiency with the establishment of automated reporting on collections and the A/R aging for both Accounting leadership as well as the executive suite
• Experience with the accounting, controls, policies and procedures associated with the establishment of a bad debt reserve analysis
• Hands-on experience with accounting software (NetSuite/SFDC/Zuora experiences are highly desired)
• Familiarity with advanced formulas in MS Excel
• Excellent analytical skills along with the ability to create and present detailed reports
• Ability to accurately process and evaluate large volumes of data from disparate systems
• Team management and negotiation skills
• Problem-solving attitude along with project management skills
• Bachelor's degree in Accounting, Finance, Business, Economics or equivalent