Responsibilities:

• Investigate and resolve customer queries through daily collection calls, emails, and documentation
• Follow up on, collect, and allocate payments
• Carry out collection activities according to specific deadlines
• Monitor customer account details for non-payments, delayed payments, and other irregularities
• Review and report on AR aging to ensure compliance
• Document new and follow established procedures for processing payments and recommend improvements

Qualifications:

• 3 years Accounts Receivable (AR) experience
• Ability to communicate with others and multi-task effectively
• Highly organized and regimented in approach to ensure completeness of work product
• Must work in an efficient manner and take direction well
• Proven ability to perform under deadlines
• Proficiency with Microsoft Outlook, Word and Excel required
• Proficiency with various accounting software tools. NetSuite, Salesforce and Zuora highly preferred
• College level courses in Accounting or directly related field, Bachelor's degree preferred
• Experience working with systems and automated applications, SaaS experience preferred