Experience Acceleration Developer

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Platform Developer

Overview

The Platform Developer is a highly skilled technical expert responsible for developing, maintaining, and innovating the global demo environments used across Genesys. This role requires a broad mix of technical depth—in cloud infrastructure, web development, DevOps, AI adoption, and Genesys product expertise—to ensure that the global demo ecosystem remains stable, secure, scalable, and always ready for use.

The developer supports internal teams and authorized partners who rely on these systems to deliver compelling, real-world demonstrations of the Genesys Cloud platform. This role directly impacts revenue, enabling sales teams and showcasing Genesys innovation to prospects and customers worldwide.

Key Responsibilities

Web Development: Develop and maintain the primary demo web application and portal, along with vertical-specific “fictional customer” sites (e.g., banking, healthcare, retail) that support storytelling and showcase Genesys capabilities. Use modern web technologies to create polished, immersive digital experiences that bring demo use cases to life.

AI Adoption & Automation: Integrate AI into daily workflows, demo creation, automation, and internal tooling. Leverage Genesys AI, LLMs, and MCP to streamline processes, enhance troubleshooting, accelerate content creation, and build AI-driven demo experiences, identify opportunities where AI adds meaningful value.

Demo Development: Design and maintain compelling Genesys Cloud demonstrations that highlight platform capabilities. Build end-to-end use cases, integrate APIs, and develop realistic workflows that support strong technical storytelling. Continuously update demos to align with product enhancements and customer expectations.

Infrastructure & DevOps Management: Support and enhance the AWS-based demo infrastructure using services such as S3, CloudFront, Lambda, DynamoDB, RDS, and API Gateway. Apply DevOps best practices—including CI/CD, IaC, monitoring, and cost optimization—to improve reliability, scalability, and operational efficiency.

Support: Serve as an escalation point for demo environment issues, ensuring timely triage and resolution of field requests. Troubleshoot failures, configuration issues, and integration problems with a customer-first approach that keeps global teams ready to demo.

Team Collaboration: Work closely with Sales Engineering, Product, Engineering, Marketing, and Partner teams to understand requirements and ensure alignment. Provide guidance on product functionality and integrations while contributing to new demo concepts, tooling, and technical innovations that elevate global demo consistency and impact.

Qualifications - Required

·       Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent hands-on experience.

·       Strong, practical experience with AWS services including S3, CloudFront, Lambda, DynamoDB, RDS, API Gateway, IAM, and CloudWatch.

·       Solid understanding of modern web development technologies such as HTML, CSS, JavaScript/TypeScript, Node.js, React, and REST-based integrations.

·       Familiarity with AI/LLM technologies, including prompt engineering, orchestration tools (e.g., MCP), vector search, or practical AI-assisted workflows.

·       Experience with DevOps practices and tooling, including CI/CD pipelines, GitHub Actions, Terraform or other IaC tools, logging, and monitoring frameworks.

·       Strong problem-solving and troubleshooting skills, with the ability to identify root causes and resolve complex technical issues.

·       Excellent communication and collaboration skills, with the ability to work across global, cross-functional teams.

·       Self-motivated, proactive, and able to work independently in fast-paced and evolving environments.

·       Experience in SaaS, CCaaS, or cloud platform ecosystems is beneficial; Genesys Cloud experience is a strong plus.

·       Ability to travel up to 20%.

About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI (Artificial Intelligence), our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.