Jobs at Genesys

The AI and Experience Orchestration Director leads strategic engagements, driving AI adoption and translating business goals into impactful AI use cases, collaborating with stakeholders to enhance customer experience capabilities.

Design, build, and tune NLU models and agentic virtual agents on Genesys Cloud. Create and iterate prompts and evaluation frameworks, analyze conversation logs to identify failures, and implement data-driven improvements. Work with customers to gather requirements, present findings, and optimize production performance of LLM-driven interactions.

The Senior AI Architect will design AI systems for customer experience, optimize AI solutions, and provide pre-sales technical support, leveraging deep AI expertise to drive business value.

This role coordinates compliance for contingent labor and broader HR Compliance, ensuring alignment with labor laws and providing guidance on policies and practices.

Partner with sales and customers to lead discovery, design scalable AI-powered contact center solutions, deliver demos/POCs/workshops, define architecture and integrations, support RFx and proposals, and mentor fellow consultants while staying current on Genesys Cloud and AI technologies to drive customer outcomes.

Lead end-to-end delivery and optimization of strategic global web initiatives. Coordinate cross-functional teams (Marketing, UX, SEO, Analytics, Engineering) to manage roadmaps, dependencies, governance, risks, launch readiness, and KPI-driven measurement. Apply Agile frameworks to improve predictability, stakeholder alignment, and continuous improvement across website redesigns, platform enhancements, and campaign launches.

The Principal Agentic AI Solutions Architect will design and implement AI solutions for customers, lead workshops, and ensure compliance with security and privacy regulations while driving AI adoption.

Presales AI specialist designing and demonstrating AI-driven customer experience solutions. Support technical discovery, prototype deployments, integrations (APIs, real-time systems), evaluation and governance, field enablement, and transition of pilots to production while advising on architecture, model selection, and business outcomes.

Lead the architecture of the Workday Adaptive Planning platform, designing models, integrating systems, and ensuring platform governance while collaborating with stakeholders and optimizing performance.

The Senior Revenue Accountant will ensure compliance with ASC 606 for SAAS revenue, prepare journal entries, reconcile accounts, and support monthly close processes and strategic initiatives.

The Customer Success Manager drives value realization for strategic accounts, facilitating collaboration between teams and ensuring customer satisfaction. Responsibilities include managing relationships, executing success plans, and monitoring customer health metrics.

Lead product strategy for foundational capabilities of Genesys Cloud, enhancing security, scalability, automation, and user experience for enterprises. Drive platform evolution from reactive to AI-assisted management by collaborating with cross-functional teams and engaging with customers.

The VP, Global Sales Operations leads strategic initiatives to enhance sales performance, develop high-performing teams, and leverage AI for operational efficiency, partnering with cross-functional leadership to align with growth goals.

The AI and Experience Orchestration Director engages clients, influences deal strategies, and drives adoption of AI capabilities to enhance customer experience.