Lead daily e-commerce warehouse operations for order fulfillment, inventory accuracy, shipping, and a team of up to eight. Oversee Shopify order management, WMS and shipping platforms, coordinate carriers, run cycle counts, train staff, monitor KPIs, and collaborate cross-functionally to resolve order and inventory issues while maintaining safety and efficiency.
DNAM Brands owns and licenses a portfolio of globally recognized fashion brands, including Von Dutch, Ed Hardy, Valentino Orlandi, and Badgley Mischka. As our direct-to-consumer business continues to grow, we are seeking a hands-on Warehouse Supervisor to oversee our e-commerce fulfillment operations and ensure a seamless customer experience from order placement through delivery.
The E-commerce Operations Supervisor will lead daily e-commerce warehouse operations, overseeing online order fulfillment, inventory accuracy, shipping processes, and warehouse staff productivity. This role requires a tech-savvy, detail-oriented leader with strong Shopify experience who can effectively manage a team of up to 8 employees while maintaining high standards of accuracy, efficiency, and customer satisfaction.
The ideal candidate is bilingual (English/Spanish), comfortable working with warehouse systems and technology, and thrives in a fast-paced environment where meeting shipping deadlines is critical.
Responsibilities
- Supervise and lead a team of up to 8 warehouse associates responsible for e-commerce fulfillment operations
- Manage daily order fulfillment activities, ensuring all orders are picked, packed, and shipped accurately and on time
- Oversee Shopify order management, including order processing, fulfillment status updates, and issue resolution
- Monitor workflow and staffing levels to ensure daily shipping goals and service levels are met
- Maintain inventory accuracy through cycle counts, audits, and reconciliation of discrepancies
- Coordinate inbound and outbound shipments with carriers and fulfillment partners
- Train, coach, and develop warehouse team members on operational procedures, productivity standards, and safety practices.
- Utilize warehouse management systems (WMS), shipping platforms, and reporting tools to track performance and identify process improvements.
- Collaborate with Customer Service, E-Commerce, and Operations teams to resolve order, inventory, and shipping issues.
- Ensure warehouse organization, cleanliness, and compliance with company safety standards.
- Monitor key performance metrics including order accuracy, fulfillment speed, inventory accuracy, and team productivity.
Qualifications
- 1-2 years of warehouse, fulfillment, or distribution leadership experience.
- Previous experience supervising warehouse teams.
- Strong experience with Shopify and e-commerce order fulfillment.
- Tech-savvy with proficiency in warehouse systems, shipping software, and Microsoft Excel or Google Sheets.
- Experience using Warehouse Management Systems (WMS) preferred.
- Strong organizational, problem-solving, and communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Bilingual in English and Spanish required.
- Ability to lift up to 50 lbs and work within a warehouse environment.
Qualifications
Preferred but can Train:
• Experience in apparel, fashion, retail, or direct-to-consumer e-commerce operations.
• Knowledge of FedEx, UPS, USPS, and other shipping platforms.
• Experience managing inventory across multiple sales channels and marketplaces.
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