The Director, Client Operations owns delivery for complex, large-scale client engagements, applying disciplined program management to ensure work is delivered on scope, cost, time, and quality. This person is a strategic partner as much as a delivery lead. Someone clients trust, who can navigate ambiguity across multiple stakeholders, and who helps grow the relationship alongside our Business Innovation team.
This is a high-visibility role for CourtAvenue as we grow our presence in Los Angeles and San Diego. Delivery discipline and stakeholder management aren't nice-to-haves here, they're what earns and keeps our accounts. We need someone who has run programs at this scale before, brings structure and calm when things get complicated, and can build the kind of trust with our clients that outlasts any single project.
Responsibilities
Own end-to-end delivery for one or more engagements: scope, cost estimation, risk management, and status reporting
Serve as the primary senior point of coordination across internal teams and any external partners, resolving scope and ownership ambiguity as it surfaces
Run recurring governance cadences including status reporting, prioritization, and dependency management to keep cross-functional work aligned and unblocked
Support change management workstreams as needed: help assess organizational readiness, contribute to adoption planning, and ensure client teams are equipped to sustain platform implementations post-launch
Serve as a trusted point of contact for clients, building credibility as a strategic partner and not just a delivery lead
Partner with Business Innovation leadership to identify and pursue opportunities to deepen and grow client relationships
Lead, mentor, and develop project managers supporting your engagements
Serve as escalation point for project teams; identify and resolve issues, manage risk, and execute mitigation plans
Ensure consistent application of program management methodology, controls, and delivery standards across engagements
Communicate clearly and confidently across a wide range of stakeholders, from day-to-day client contacts to senior client and internal leadership
Contribute to new business and pitch initiatives that support pipeline growth
Requirements
9 to 12+ years of project/program management experience, with at least 5 years in an agency or consultancy delivering for enterprise clients
Demonstrated experience leading large, multi-workstream programs involving multiple stakeholders, vendor partners, and technical delivery teams
Technical PM background delivering CMS or enterprise content platform implementations (e.g., headless CMS, DXP, or composable content architecture)
Executive presence and communication skills: able to present delivery status and strategic recommendations to executive level stakeholders with equal fluency
Experience actively supporting Agile/Scrum delivery for technical platform implementations; comfortable managing hybrid Agile-waterfall programs across engineering, creative, and strategy workstreams
Preferred Qualifications
Experience leading or supporting change management workstreams on technology platform implementations (e.g., organizational readiness, adoption planning, post-launch enablement)
Hands-on delivery or oversight experience with one or more enterprise content platforms (e.g., Adobe Experience Cloud, Contentful, Optimizely, or similar composable/DXP tools) is a plus, not a requirement
Work Environment
El Segundo, CA
San Diego, CA
Our west coast offices follow a structured-hybrid work model, where employees work in an office environment Tuesdays and Thursdays and work remotely on Mondays, Wednesdays and Fridays.
Candidates for this position will ideally be located near one of our offices:
CourtAvenue, INC. is an Equal Opportunity Employer. CourtAvenue recruits qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or genetic information.
CourtAvenue, INC. participates in the E-Verify program. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (I-9) upon hire.
CourtAvenue El Segundo, California, USA Office
101 N Pacific Coast Hwy, Suite 307, El Segundo, United States, 90245
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