Leads enterprise process architecture, value-stream optimization, operational re-engineering, and cross-functional workflow improvement. Designs target operating models, maps current and future processes, identifies bottlenecks, defines business and system requirements, and partners with Operations, Field Services, Go-To-Market, Product, Technology, and executive leaders. Establishes process standards and governance, supports platform migrations and global expansion, and develops continuous-improvement capabilities across matrixed teams.
About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corp, headquartered in Seattle, WA
Reporting directly to the Chief Strategy Officer and sitting on the Strategy team, the Director of Business Process Excellence sets and leads Omnidian's enterprise process improvement agenda. This role looks across the whole business, from Go-To-Market through Operations and Field Services, to decide where process change will have the biggest impact on cost, risk, and service quality, then drives that change in partnership with functional leaders. This is an individual contributor role with enterprise-wide scope: you'll own enterprise process standards, partner directly with C-suite leaders, and be accountable for measurable improvements in how work moves across the company.
What You'll Do
- Enterprise Process Architecture: Own enterprise process architecture and standards, and lead the redesign of priority end-to-end workflows across business functions and core systems, partnering with functional owners across US and Australian operations.
- Current-State Assessment: Lead current-state baselining to identify handoff friction, cycle-time lag, rework drivers, and capacity constraints, staying close enough to the details to challenge assumptions with data.
- Target Future-State Design: Define target operating models and future-state workflows, and drive their adoption with functional and executive leaders.
- Commercial Alignment: Partner continuously with Product Leadership to ensure operational process designs support commercialized product profitability and client service commitments.
- Core Operations Re-Architecture: Partner directly with Operations and Field Service leadership to re-architect high-friction value streams—including diagnostic triage, technician dispatch protocols, schedule density, and back-office handoffs to drive operational cost efficiencies.
- Upstream Process Integration: Trace operational workflows upstream into Go-To-Market, Lead-to-Quote, contracting structures, pricing rules, and sales-to-onboarding handoffs to isolate and resolve root-cause friction at inception.
- Platform Migrations & Expansion: Lead process baselining and workflow integration for global platform migrations, system integrations, and regional expansions.
- Direct Enterprise Process Work: Set direction for process leads embedded in functional departments on enterprise-level work, while they continue to report to their functional managers.
- Co-Design with Functional Owners: Set enterprise process mapping standards, workflow notation, and documentation templates, and work alongside functional SMEs and team leads who build detailed operating procedures.
- Capability Development: Coach and embed structured process engineering and continuous improvement methodologies across cross-functional teams to elevate overall organizational capability.
- Enterprise Standards Authority: Set enterprise process standards and cross-functional handoff requirements that functional SOPs must meet. Functional leaders own the day-to-day procedures within their teams.
- Independent Enterprise Guardrail: Evaluate cross-functional handoffs, challenge localized sub-optimization, and ensure local functional designs serve the broader enterprise value stream.
- Executive Alignment & Decision Driving: Bring cross-functional conflicts to executive leadership with a clear recommendation, backed by value-stream data and trade-off analysis, and drive the decision to closure.
- Business Architecture Requirements: Define business architecture and technical system requirements for enterprise software, ensuring technology automates optimized workflows rather than digitizing operational complexity.
- Technology & IT Translation: Partner closely with Technology and IT leadership to translate recommended target-state process designs into clear platform configuration specifications.
At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Enterprise Process Architecture & Optimization (25%)
Core Operations Re-Architecture & Upstream Integration (25%)
Collaborative Capability Model & Functional SME Partnership (15%)
Governance, Enterprise Guardrails & Systems Alignment (15%)
Who You Are
- Business strategist first: you think about how process design helps Omnidian win, not just how to make it more efficient. You're comfortable challenging C-suite leaders and still willing to get into the details.
- Self-directed: you can take a broad mandate, figure out where the biggest problems are, and build the plan without someone handing you a list.
- Systems thinker who views end-to-end workflows holistically to eliminate root-cause friction at inception.
- Collaborative facilitator adept at aligning matrixed teams and driving co-design models without direct line authority.
- Data-driven decision maker who surfaces bottleneck metrics and trade-off recommendations to guide executive alignment.
Experience You’ll Need
- 8–10+ years of progressive experience in enterprise process engineering, value stream mapping, or operational excellence, including leading at least one enterprise-wide or multi-function improvement program.
- Track record partnering with and influencing C-suite leaders without direct authority.
- Certified Lean Six Sigma Black Belt (or Master Black Belt / equivalent formal continuous improvement pedigree).
- Deep technical experience integrating operational workflows into major enterprise CRM and Field Service Management platforms.
- Bachelor’s degree in Engineering, Operations Management, Systems Engineering, or a technical/quantitative field.
Experience That’s a Plus
- Experience in clean energy, renewable technology, technical field service, logistics, or complex operational environments.
- Advanced degree or MBA.
- Proven track record supporting global operations, regional expansions, or platform migrations.
Logistics
- We are unable to provide sponsorship for this role, now or in the future
- Most of our roles offer the opportunity to work remotely
- If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
- We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
Culture & Benefits
- We offer a competitive total compensation package bonuses and long-term stock options so you can share in the long-term value you help create as we shape the future together..
- We offer a competitive benefits program for our employees and their dependents, including medical, dental, vision, disability and 401(k) administration
- We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
- We are a learning organization. To support your professional development, we provide annual learning reimbursement for courses, certifications, or conferences.
- We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
- We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.
- We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!
Privacy
California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/
Diversity and Inclusion
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Similar Jobs
Artificial Intelligence • Fintech • Software • Travel
Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.
Top Skills:
Ai-Assisted SupportQuality Management SystemsSalesforce Service CloudWorkforce Management Platforms
Fintech • HR Tech
Resolve payroll tax notices for customers by researching discrepancies and tax laws, communicating with tax agencies, documenting cases, and collaborating with compliance and tax operations teams. Manage a daily queue, meet deadlines, explain complex issues clearly, use AI tools, and provide proactive customer support while identifying process improvements and escalating complex cases when needed.
Top Skills:
Ai Tools
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads, consults customers on insurance needs, recommends appropriate Property and Casualty coverages, and converts prospects into policyholders. The role includes paid licensing and training, customer relationship development, sales closing, and representing Liberty Mutual. Employees work remotely on a fixed weekday and weekend schedule and must maintain a dedicated home workspace with wired high-speed internet.
Top Skills:
High-Speed Wired InternetPc
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
