Customer Support Specialist

The Role

Do you genuinely enjoy solving customer issues quickly and efficiently, delivering customer feedback to the right teams to enhance the product, and providing all-around top notch support? If you answered 'yes' to all three you might be a good fit for our team! We're looking for a smart, self-motivated, empathetic, problem-solving Customer Support Specialist to join our Support team.

The CompanyCam Support team is scaling fast. We’re looking for people who can juggle multiple conversations at once while helping others and providing an effortless experience as a whole. If that sounds like something you could get into, read on.

Location: Candidates must permanently and currently reside in Lincoln or Omaha, Nebraska, or the surrounding metro areas. Employees are not required to work in the office on a regular cadence, but in-office attendance is encouraged.

What You'll Do

• Work with users over live chat, email, SMS messages, and Whatsapp.
• Offer solutions or workarounds for various questions or issues.
• Troubleshoot our product, the users' devices and our partner integrations.
• Take customer feedback and document it for our product and engineering teams.
• Maintain our self-serve documentation for internal teams as well as our customer knowledge base.

What You'll Bring

• 1+ years of experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.).
• Technical savvy, with experience in troubleshooting techniques and best practices.
• Stellar communication skills both verbal and written, but know it's equally important to listen and understand our customers.
• Experience authoring tutorials and articles for public and internal knowledge bases, preferred.
• Experience working with different support platforms like Intercom, Help Scout, Zendesk, or Salesforce, preferred.
• Strong critical thinking skills with the ability to interpret and act on resources/information.
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits & Compensation

This is a salaried position at CompanyCam. Our starting salary is $44,000 per year and is based on experience. We also offer meaningful equity and other benefits.

We pride ourselves on celebrating everyone. CompanyCam is an equal-opportunity employer actively working on creating an inclusive work environment where everyone can thrive. Are you reading this and wondering if you meet every requirement? Studies show that workplace minorities, such as women and people of color, are less likely than other applicants to apply for a job when they don’t meet every single requirement. Even if your experience doesn’t perfectly align, we encourage you to apply. We’re interested in hiring passionate, hard-working people—not checking boxes.

For any accommodations or adjustments to complete the online application or to participate in the interview process, please email [email protected] and we’ll respond to your email promptly. Do not include any medical or health information in your email.