Manager, Customer Onboarding

The Role

We’re looking for a Manager of Customer Onboarding to lead a team of seven Customer Onboarding Managers. In this role, you’ll drive the execution of strategic initiatives to meet business goals, while continuously refining team processes to maximize customer engagement, product adoption, and retention. You’ll be responsible for enhancing your team's performance by providing coaching to ensure they consistently deliver exceptional customer experiences. If you thrive on developing others, optimizing team workflows, and making a measurable impact on customer success, keep reading!

Location: Candidates must permanently and currently reside in Lincoln or Omaha, Nebraska, or the surrounding metro areas. Employees are not required to work in the office on a regular cadence, but in-office attendance is encouraged.

What You’ll Do

• Lead and mentor a team of Customer Onboarding Managers, supporting their growth and professional development through regular coaching, one-on-ones, and quarterly conversations.
• Set and align goals that drive performance, ensuring the team is consistently meeting business objectives and goals.
• Design and implement scalable onboarding strategies to improve customer adoption and retention.
• Drive collaboration across departments, working closely with Customer Success leadership and other stakeholders to ensure a seamless customer journey.
• Champion a customer-first mindset, maximizing customer value during onboarding.

What You’ll Bring

• 3+ years of previous experience working in a customer-facing role, ideally in a SaaS environment.
• 1+ years of leadership experience, preferably managing or supervising a team in a SaaS environment.
• A customer-focused mindset with a passion for providing an amazing customer experience and driving customer success.
• Excellent communication and relationship-building skills, with the ability to develop high performing teams.
• Data-driven mindset, with experience leveraging CRM and sales analytics to drive performance.
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits & Compensation

This is a salaried position at CompanyCam. Our salary range for this position is $65,000 - $75,000 per year and is based on experience. Our average on target earnings (OTE) are around $75,000 - $85,000. We also offer meaningful equity and other benefits.

We pride ourselves on celebrating everyone. CompanyCam is an equal-opportunity employer actively working on creating an inclusive work environment where everyone can thrive. Are you reading this and wondering if you meet every requirement? Studies show that workplace minorities, such as women and people of color, are less likely than other applicants to apply for a job when they don’t meet every single requirement. Even if your experience doesn’t perfectly align, we encourage you to apply. We’re interested in hiring passionate, hard-working people—not checking boxes.

For any accommodations or adjustments to complete the online application or to participate in the interview process, please email jobs@companycam.com and we’ll respond to your email promptly. Do not include any medical or health information in your email.