Customer Support Specialist

Position Overview

Pc Structural is seeking a Customer Support Specialist who is professional, organized, responsive, and customer-focused to support our clients and internal teams.

The Customer Support Specialist will serve as an important point of contact for clients, prospective customers, and company personnel. The successful candidate will respond to inquiries, provide general information about our services, assist with project-related communication, coordinate follow-ups, and ensure that customer concerns and requests are directed to the appropriate team members.

This position requires excellent communication skills, attention to detail, professionalism, and the ability to manage multiple customer interactions while maintaining a positive and helpful attitude.

Key Responsibilities

• Respond promptly and professionally to customer inquiries through email, phone, and other approved communication channels.
• Provide customers with general information regarding Pc Structural’s services and project processes.
• Assist clients with questions relating to structural engineering services, project updates, documentation, scheduling, and general inquiries.
• Receive, document, and appropriately route customer requests to engineers, project managers, or other relevant personnel.
• Follow up with customers and internal team members to ensure inquiries and requests are addressed in a timely manner.
• Maintain accurate customer and project-related records in company systems.
• Schedule consultations, calls, meetings, and other customer appointments when required.
• Assist with collecting relevant information and documentation from clients for project processing.
• Identify customer concerns and escalate technical or complex matters to the appropriate engineering or management personnel.
• Maintain professional and courteous communication with customers throughout the service process.
• Assist with administrative tasks, correspondence, and general customer-support activities.
• Protect confidential customer, project, and company information.
• Contribute to a positive customer experience and uphold Pc Structural’s professional standards.

Required Qualifications

• High school diploma or equivalent; additional education or relevant training is an advantage.
• Previous customer service, customer support, administrative, or related experience preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building skills.
• Excellent attention to detail and organizational abilities.
• Ability to communicate professionally with customers, engineers, contractors, and other stakeholders.
• Proficiency with computers, email, Microsoft Office, and common online communication tools.
• Ability to learn new software and company systems quickly.
• Strong problem-solving and follow-up skills.
• Ability to work independently with minimal supervision.
• Reliable internet connection and a suitable remote-working environment for remote employees.

Preferred Skills

The ideal candidate should demonstrate:

• Customer service excellence
• Professional communication
• Active listening
• Problem-solving
• Time management
• Organization and multitasking
• Attention to detail
• Professional phone and email etiquette
• Computer and technology proficiency
• Team collaboration
• Adaptability and willingness to learn
• Confidentiality and discretion

What We Offer

Pc Structural is committed to creating a professional and supportive working environment. Eligible employees may receive benefits and workplace advantages such as:

• Competitive compensation based on experience and qualifications
• Flexible remote-work opportunities
• Paid training and professional development
• Career growth opportunities
• Paid time off and company holidays
• Health, dental, and vision benefits, where applicable
• Employee wellness initiatives
• Supportive and collaborative work environment
• Opportunities to work alongside experienced professionals in the structural engineering and construction industry

Work Environment

This position may be performed remotely and requires regular communication with customers and internal team members. The successful candidate should be comfortable working independently, managing daily responsibilities, responding to customer inquiries promptly, and maintaining productivity without constant supervision.

Who We’re Looking For

We are looking for someone who is professional, dependable, energetic, patient, and genuinely enjoys helping people. The ideal candidate should be able to communicate clearly, remain composed when handling customer concerns, and consistently provide accurate and courteous assistance.

If you are organized, customer-focused, and interested in becoming part of a professional structural engineering organization, Pc Structural welcomes your application.