Provides remote customer assistance through email, phone, chat, and other channels. Responsibilities include answering inquiries, troubleshooting product and account issues, documenting interactions, escalating complex cases, sharing recurring feedback with internal teams, and meeting service-quality and response-time expectations.
TPT Global Tech is seeking a part-time Customer Support Specialist to help customers get timely, clear, and friendly assistance. In this remote role, you’ll respond to questions, troubleshoot issues, and work with internal teams to make each customer interaction a positive one.
Responsibilities
- Respond to customer inquiries by email, phone, chat, or other support channels.
- Ask thoughtful questions to understand issues and provide accurate guidance.
- Troubleshoot common product, service, or account concerns and escalate complex cases.
- Record customer interactions, follow-ups, and resolutions in company systems.
- Share recurring customer feedback and product issues with relevant teams.
- Meet agreed response-time and service-quality expectations.
Qualifications
- Strong written and verbal communication skills.
- A customer-focused, patient, and professional approach.
- Good problem-solving, organization, and time-management skills.
- Comfort using computers and learning support tools or software.
- Ability to work independently in a remote environment and coordinate with a team.
- Previous customer support experience is preferred.
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
