Provides timely customer support, retrieves and processes inbound requests, directs clients to appropriate departments, documents interactions in Ambry systems, attaches documents to cases, maintains follow-up lists, and answers questions about products and processes. The role also involves interdepartmental coordination and preliminary billing or insurance support. It is an entry-level position requiring some supervision.
Compensation:
$24.00
The goal of the Customer Support Representative I is to assist with client requests, direct clients to the proper department as needed, retrieve and document verbal or written authorizations, and attach incoming documents to corresponding cases. The Customer Support Representative I is still growing within the role and requires some supervision.
DUTIES AND RESPONSIBILITIES:
- Provide support to clients in a timely and professional manner.
- Retrieve inbound requests through a minimum of one channel, respond to the client's needs, or direct them to the appropriate party.
- Document client interaction within Ambry systems completely and thoroughly. Maintain follow-up work lists as assigned
- Review, identify, and process documents appropriately.
- Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed.
- Document client interaction within Ambry systems completely and thoroughly.
Demonstrates two or more of the following skills and abilities:
- Organize and attach documents to its corresponding case.
- Real-time direct client communication.
- Inter-departmental communication and coordination.
- Preliminary billing and insurance knowledge.
- Communicate intermediate knowledge of Ambry products and systems to internal
EDUCATION AND KNOWLEDGE:
- Possesses a high school diploma or higher (Bachelor's degree preferred, but not required)
- Previous experience in health care or clinical laboratory preferred
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Equal Opportunity Employer
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