Provide customer support, research and approve prospective clients, process documents, train new clients on software use, and maintain production information in a proprietary database. The role requires strong attention to detail, familiarity with Windows and macOS, and experience using productivity, communication, and helpdesk tools. Knowledge of the entertainment casting process is preferred. This is a fully remote position limited to California-based candidates.
This is a unique opportunity to work for an established software company that supports the Entertainment Industry. We are looking for someone who is detail oriented and likes to solve problems with a MacGyver like zeal. You will be expected to learn all aspects of the services we provide. All team members are working REMOTELY. We are seeking to add team members who are based in California.
Qualifications
Required:
- Broad experience with both Windows and MAC OS
- Experience with Word, Google Docs, Slack
- Familarity with Chatlio, Freshdesk or similar
- Detail oriented and take great pride in attention to detail
Responsibilities:
- Support client questions and requests
- Research and approve potential clients and process documents
- Assist in helping new clients learn necessary skills to use our software
- Maintain and update our proprietary database of production information
Knowledge of the casting process and the role of Agents and Managers is a plus.
Please submit your resume and cover letter outlining your experience in the entertainment industry.Submissions without a cover letter will not be considered.
Please DO NOT CONTACT THE EMPLOYER DIRECTLY.
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
