Customer Success Manager

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Customer Success Manager in San Francisco, CA:

Job Duties: Act as the single point of accountability for the customer, managing the orchestration of all Signature deliverables, experiences, renewals, and expansions. Build and maintain collaborative relationships with key business and IT stakeholders, executive leadership, sponsors, and decision-makers, becoming an expert on the customer’s Salesforce implementation by understanding their top business goals and priorities. Support customers in achieving their business objectives on the Salesforce platform by: Coordinating the delivery of the Signature Success Catalog of Services as required for the customer. Proactively share best practices, recommendations and guidance for enterprise architecture functions such as Security, Performance, Development Process, Release Management, and Application Governance to optimize their ongoing use of the platform. Advising customers on adopting new features from Salesforce’s annual release schedule and identifying potential challenges and risks to their implementation. Manage high-visibility, global, and strategic enterprise cases, advocating for customers during the triage and resolution of critical technical issues. Assist in the prompt resolution of technical challenges, including debugging integration issues with Salesforce APIs, Apex, Visualforce, JavaScript, and other Salesforce products, ensuring complete customer satisfaction. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and one (1) year of experience in the job offered or in any occupation in related field. 

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Splunk ; (2); SQL (3) Apex; (4) Visualforce; (5) Lighting Components; (6) SOAP Webservices; (7) REST Webservices; (8) HTML; (9) CSS; (10) Javascript; (11) Java; (12) MongoDB and (13) Release Management. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Salary: $133,400.00 - $199,700.00 per annum.

Submit a resume using the apply button on this posting or by email at: [email protected] at Job# 21-6781. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $133,400 to $199,700.